SN
Sorine N
1 reviews | Active since Nov 2020
24 Nov 2020, 12:18
non existent feedback
I took out a contract over the phone in July 2020. I received the wrong device on 17 July and returned the device to the MTN store Somerset West mall on 30 July. I never made any calls, used the sim card but apparently now there is usage in the line.
I have made 10 calls but the feedback is non existent. I have requested the usage data but still nothing.
They have been deducting debit orders each month for something i have never used and do not have in my posession. Their lines never get answered.
Must be a government institution as they never get back to you.
Helpful (0)
Replies (12)0
Replies (12)
Mondo's replyOfficial
24 Nov 2020, 12:35Hi Sorine,
We have received your query,
One of our dedicated consultants will be in contact with you.
Regards,
The Mondo Team
We have received your query,
One of our dedicated consultants will be in contact with you.
Regards,
The Mondo Team
Mondo's reply24 Nov 2020, 12:35
Official
Hi Sorine,
We have received your query,
One of our dedicated consultants will be in contact with you.
Regards,
The Mondo Team
We have received your query,
One of our dedicated consultants will be in contact with you.
Regards,
The Mondo Team
Mondo's replyOfficial
24 Nov 2020, 13:54Hi Sorine,
Please note that we have contacted the account holder.
The cancellation has been escalated to management at MTN.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that we have contacted the account holder.
The cancellation has been escalated to management at MTN.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's reply24 Nov 2020, 13:54
Official
Hi Sorine,
Please note that we have contacted the account holder.
The cancellation has been escalated to management at MTN.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that we have contacted the account holder.
The cancellation has been escalated to management at MTN.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's replyOfficial
01 Dec 2020, 18:58Hi Sorine,
The cancellation is still in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
The cancellation is still in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's reply01 Dec 2020, 18:58
Official
Hi Sorine,
The cancellation is still in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
The cancellation is still in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's replyOfficial
04 Dec 2020, 10:02Hi Sorine,
Please note that we have contacted the account holder.
The cancellation is in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that we have contacted the account holder.
The cancellation is in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's reply04 Dec 2020, 10:02
Official
Hi Sorine,
Please note that we have contacted the account holder.
The cancellation is in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that we have contacted the account holder.
The cancellation is in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's replyOfficial
22 Dec 2020, 16:12Hi Sorine,
Please note that the cancellation is in progress.
We will revert with feedback.
Regards,
The Mondo Team
Please note that the cancellation is in progress.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's reply22 Dec 2020, 16:12
Official
Hi Sorine,
Please note that the cancellation is in progress.
We will revert with feedback.
Regards,
The Mondo Team
Please note that the cancellation is in progress.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
30 Dec 2020, 09:46Hi Sorine,
Please note that we have emailed the account holder to advise that the deactivation request is still in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that we have emailed the account holder to advise that the deactivation request is still in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's reply30 Dec 2020, 09:46
Official
Hi Sorine,
Please note that we have emailed the account holder to advise that the deactivation request is still in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that we have emailed the account holder to advise that the deactivation request is still in progress.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Jan 2021, 14:23Hi Sorine,
Please note that we have emailed the account holder to advise that the deactivation request is still in progress.
Our management team has escalated this to MTN’s management team to urgently assist.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that we have emailed the account holder to advise that the deactivation request is still in progress.
Our management team has escalated this to MTN’s management team to urgently assist.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's reply05 Jan 2021, 14:23
Official
Hi Sorine,
Please note that we have emailed the account holder to advise that the deactivation request is still in progress.
Our management team has escalated this to MTN’s management team to urgently assist.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that we have emailed the account holder to advise that the deactivation request is still in progress.
Our management team has escalated this to MTN’s management team to urgently assist.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Jan 2021, 10:49Hi Sorine,
Please note that we have emailed the account holder to advise that the MTN is still working on the deactivation request.
Our management team has escalated this to MTN’s management team to urgently assist.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that we have emailed the account holder to advise that the MTN is still working on the deactivation request.
Our management team has escalated this to MTN’s management team to urgently assist.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's reply12 Jan 2021, 10:49
Official
Hi Sorine,
Please note that we have emailed the account holder to advise that the MTN is still working on the deactivation request.
Our management team has escalated this to MTN’s management team to urgently assist.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that we have emailed the account holder to advise that the MTN is still working on the deactivation request.
Our management team has escalated this to MTN’s management team to urgently assist.
We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's replyOfficial
18 Jan 2021, 14:06Hi Sorine, Please note that we have emailed the account holder to advise that the MTN is still working on the deactivation request and our team has advised MTN that priority needs to be placed on Ruane's request. We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's reply18 Jan 2021, 14:06
Official
Hi Sorine, Please note that we have emailed the account holder to advise that the MTN is still working on the deactivation request and our team has advised MTN that priority needs to be placed on Ruane's request. We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's replyOfficial
22 Jan 2021, 11:11Hi Sorine, We have emailed the account holder to advise that our management team is liaising with MTN to resolve this matter. We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's reply22 Jan 2021, 11:11
Official
Hi Sorine, We have emailed the account holder to advise that our management team is liaising with MTN to resolve this matter. We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's replyOfficial
25 Jan 2021, 16:26Hi Sorine,
Please note that the deactivation request is still in progress.
Our management team is liaising with MTN to resolve this matter. We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that the deactivation request is still in progress.
Our management team is liaising with MTN to resolve this matter. We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's reply25 Jan 2021, 16:26
Official
Hi Sorine,
Please note that the deactivation request is still in progress.
Our management team is liaising with MTN to resolve this matter. We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Please note that the deactivation request is still in progress.
Our management team is liaising with MTN to resolve this matter. We will keep the account holder updated on the progress of the query.
Regards,
The Mondo Team
Mondo's replyOfficial
27 Jan 2021, 11:10Hi Sorine,
Please note that we have contacted the account holder and provided feedback.
The contract in question has been deactivated and the query is resolved.
The above query will be closed.
Should the account holder have any further queries he is welcome to call or email our team.
Regards,
The Mondo Team
Please note that we have contacted the account holder and provided feedback.
The contract in question has been deactivated and the query is resolved.
The above query will be closed.
Should the account holder have any further queries he is welcome to call or email our team.
Regards,
The Mondo Team
Mondo's reply27 Jan 2021, 11:10
Official
Hi Sorine,
Please note that we have contacted the account holder and provided feedback.
The contract in question has been deactivated and the query is resolved.
The above query will be closed.
Should the account holder have any further queries he is welcome to call or email our team.
Regards,
The Mondo Team
Please note that we have contacted the account holder and provided feedback.
The contract in question has been deactivated and the query is resolved.
The above query will be closed.
Should the account holder have any further queries he is welcome to call or email our team.
Regards,
The Mondo Team