CVDBc
Christiaan Van Der Bergh christiaanvanderbergh
1 reviews | Active since Jun 2021
29 Jun 2021, 13:21
Non delivery
Approved on 21st June. Still not received. Phoned this morning, still hasn't been escalated. Delivery was to between 2 and 3 days
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Replies (1)
Mondo's replyOfficial
29 Jun 2021, 13:23Hi Christiaan,
We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated.
We have escalated your complaint to the necessary department, and this will be investigated.
In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125857
Regards,
The Mondo Team
Mondo's reply29 Jun 2021, 13:23
Official
Hi Christiaan,
We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated.
We have escalated your complaint to the necessary department, and this will be investigated.
In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125857
Regards,
The Mondo Team