non delivery

Thank you for your response. Unfortunately, you have not given us any further feedback. We left a msg on your website and no one responded. Today, the debit order came off for a product that we not even received. The number on the website we can't get through. I had similar challenges when I took out a contract with Mondo and now having to relive this again. It was eventually resolved, but not after having to post on Hello Peter and several communications with your staff. Now this is totally unacceptable by any standards. I'm not sure what the delay in delivery is but please come with a solid response because clearly your company has messed up. Orders can be tracked the moment it gets dispatched. Somehow there is no delay in taking our money off our bank account. Why do one have to resort to Hello Peter to get a response?