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Nomzamo B

1 reviews | Active since Feb 2017

07 Dec 2020, 15:27

No value for money deal and you guys wanna push stupid sim only deals.

So I app**** for a 100GB+router Black Friday deal for R299, but unfortunately I qualified for a SIM only deal (MY MTNChoice 80GB) of the same amount R299. The consultant persuaded me to take it because it also included Video streaming data for (Netflix, showmax and DStv now). The SIM was delivered today by DSV so before I started activation I went online to double check the offer, then I saw that Video streaming is only limited to Showmax and DStv now only. queried online (live chat) and consultant (Thandeka) took her time to answer this question and she finally did and confirmed according to MTN website. So I decided to cancel as I have 10 days to cancel contract . Because why doesn't Video Streaming data include Netflix and when I took the contract the consultant confirmed Netflix.

0
Replies (13)
Mondo
Mondo's reply07 Dec 2020, 16:02
Official
Hi Nomzamo, 

We have received your query,

Kindly note one of our dedicated consultants will be in contact with you during business hours.

Regards 
The Mondo Team 
Mondo
Mondo's reply07 Dec 2020, 16:33
Official
Hi Nomzamo, 

Please note that the cancellation has been submitted as per your request.

We will keep you updated on the progress of this.

Regards 

The Mondo Team 
NB
Nomzamo B's update07 Dec 2020, 16:41
Reviewer Update
Thank you.
Mondo
Mondo's reply07 Dec 2020, 16:42
Official
Hi Nomzamo, 

You are welcome.

Regards 

The Mondo Team 
Mondo
Mondo's reply14 Dec 2020, 10:12
Official
Hi Nomzamo, 

Please note that your cancellation is still in progress. 

We will continue to keep you updated on the progress of this.

Regards 

The Mondo Team
Mondo
Mondo's reply14 Dec 2020, 14:58
Official
Hi Nomzamo, 

Please note that your contract is deactivated and your query is resolved.

Should you have any further queries please feel free to call or email us.

Regards 

The Mondo Team 
NB
Nomzamo B's update14 Dec 2020, 15:07
Reviewer Update
All thanks to Kimona for her efficiency and professionalism.
NB
Nomzamo B's update15 Dec 2020, 06:35
Reviewer Update
A not so good morning on my side, I received a billing statement from MTN, PLEASE advise how is this possible when confirmation of contract cancelation was done.
NB
Nomzamo B's update15 Dec 2020, 06:36
Reviewer Update
I did not activate or utilize the Sim provided.
Mondo
Mondo's reply15 Dec 2020, 07:20
Official
Hi,

We have received your query, 

Kindly note one of our dedicated consultants will be in contact with you.

Regards 
The Mondo Team 
Mondo
Mondo's reply15 Dec 2020, 10:57
Official
Good Day Nomzamo, 

Thank you for writing to us.

As discussed with Kim, please forward us the requested documents and we will escalate to the relevant department at MTN.

Kind Regards, 

The Mondo Team 
NB
Nomzamo B's update21 Dec 2020, 11:35
Reviewer Update
Good Day,

I have forwarded the requested to Kim on the 15th Dec 2020, has MTN provided Mondo with feedback or confirmation that my account won't be debited as the contract is cancelled.

Regards,
Nomzamo B
Mondo
Mondo's reply22 Dec 2020, 11:03
Official
Good Day Nomzamo, 

Thank you for writing to us.

Please note that MTN had advised our team that there are no credits due to you.

We have requested for MTN to advise us if you will be debited or not. 

We will revert with feedback.

Regards, 

Mondo Team