No transparency, not all info disclosed

Mondo is the most ridiculous organisation. Consultants are only helpful when selling you an item. When you call for a query or try to resolve online – not helpful at all.

Your sales people do not give you the full information regarding all the t&c’s and I have just gotten a nasty surprise on my Vodacom bill. The principal is – if I ask you for information you should be honest and transparent and state all the facts.

I was called regarding my upgrade. Agreed to take the handset and amend my contract as it would be saving me money. After numerous confirmations and ages on the phone. They could have mentioned that my upgrade is only due at the end of October and that I would still be paying for my old handset for 3 months. If they were transparent and told me this (please do not tell me that I should have know my upgrade date – because they called me to discuss my upgrade and could have just told me) I could make an informed decision and not have received a nasty surprise.