DS
Danelle S
1 reviews | Active since Dec 2016
05 Mar 2021, 14:43
No Stock nor service
No feedback, no stock, no communication, no effort!
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
08 Mar 2021, 09:08Hi Danelle ,
As discussed with Phindile, kindly note your query has been escalated to the relevant department .
Feedback will be provided once received
Regards,
Mondo Team.
As discussed with Phindile, kindly note your query has been escalated to the relevant department .
Feedback will be provided once received
Regards,
Mondo Team.
Mondo's reply08 Mar 2021, 09:08
Official
Hi Danelle ,
As discussed with Phindile, kindly note your query has been escalated to the relevant department .
Feedback will be provided once received
Regards,
Mondo Team.
As discussed with Phindile, kindly note your query has been escalated to the relevant department .
Feedback will be provided once received
Regards,
Mondo Team.
Mondo's replyOfficial
17 Mar 2021, 13:49Hi Danelle ,
As discussed with our consultant, please note that we are liaising with the stores in order to advise where you would be able to get the iPhone 12 in white.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team.
As discussed with our consultant, please note that we are liaising with the stores in order to advise where you would be able to get the iPhone 12 in white.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team.
Mondo's reply17 Mar 2021, 13:49
Official
Hi Danelle ,
As discussed with our consultant, please note that we are liaising with the stores in order to advise where you would be able to get the iPhone 12 in white.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team.
As discussed with our consultant, please note that we are liaising with the stores in order to advise where you would be able to get the iPhone 12 in white.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team.
Mondo's replyOfficial
26 Mar 2021, 09:20Hi Danelle, Please note that we have attempted contacting you with no success. Kindly note that Sandton MTN Direct is the only store that has the iPhone in white (64gb) The following stores does have the iPhone 12 however it isn’t in white
- Mall of Africa
- Cresta Mall
- Sandton Mall
Mondo's reply26 Mar 2021, 09:20
Official
Hi Danelle, Please note that we have attempted contacting you with no success. Kindly note that Sandton MTN Direct is the only store that has the iPhone in white (64gb) The following stores does have the iPhone 12 however it isn’t in white
- Mall of Africa
- Cresta Mall
- Sandton Mall
DS
Danelle S's updateReviewer Update
30 Mar 2021, 12:26You have no success in contacting me telephonically for the past week as my phone is broken, which is why I have taken out a new contract almost 2 months ago! Suggesting a white cover is like selling me a painted horse and expecting me to call it a Zebra. You have sold me a product which you are unable to provide. I am not settling on a 64gb when I am paying for a 256gb phone, nor a white cover.
DS
Danelle S's update30 Mar 2021, 12:26
Reviewer Update
You have no success in contacting me telephonically for the past week as my phone is broken, which is why I have taken out a new contract almost 2 months ago! Suggesting a white cover is like selling me a painted horse and expecting me to call it a Zebra. You have sold me a product which you are unable to provide. I am not settling on a 64gb when I am paying for a 256gb phone, nor a white cover.
Mondo's replyOfficial
31 Mar 2021, 14:43Hi Danelle, Thank you for emailing our team and please accept our sincere apologies for the delay in this matter being resolved. None of the stores have the iPhone 12 (256GB) in white. We have escalated your query to our internal MTN team to advise on ETA. We will revert with feedback. Regards, Mondo Team
Mondo's reply31 Mar 2021, 14:43
Official
Hi Danelle, Thank you for emailing our team and please accept our sincere apologies for the delay in this matter being resolved. None of the stores have the iPhone 12 (256GB) in white. We have escalated your query to our internal MTN team to advise on ETA. We will revert with feedback. Regards, Mondo Team
DS
Danelle S's updateReviewer Update
01 Apr 2021, 11:18I would like to cancel this contract! I have been waiting for my phone since 16 February 2021. It is April already! This is absolutely ridiculous.
DS
Danelle S's update01 Apr 2021, 11:18
Reviewer Update
I would like to cancel this contract! I have been waiting for my phone since 16 February 2021. It is April already! This is absolutely ridiculous.
Mondo's replyOfficial
01 Apr 2021, 11:52Hi Danelle, Thank you for responding to our email. We are extremely sorry that we cannot assist with providing you with the iPhone 12 white (256GB) Please note that we have sent your cancellation request to our team and will revert with feedback. Regards, Mondo Team
Mondo's reply01 Apr 2021, 11:52
Official
Hi Danelle, Thank you for responding to our email. We are extremely sorry that we cannot assist with providing you with the iPhone 12 white (256GB) Please note that we have sent your cancellation request to our team and will revert with feedback. Regards, Mondo Team
Mondo's replyOfficial
01 Apr 2021, 16:48Hi Danelle, Please note that your application has been cancelled as per your request. Kindly accept our apologies for the inconvenience you have been caused.
Your query will be closed.
Should you have any further queries, please feel free to call or email our team.
Regards, Mondo Team
Your query will be closed.
Should you have any further queries, please feel free to call or email our team.
Regards, Mondo Team
Mondo's reply01 Apr 2021, 16:48
Official
Hi Danelle, Please note that your application has been cancelled as per your request. Kindly accept our apologies for the inconvenience you have been caused.
Your query will be closed.
Should you have any further queries, please feel free to call or email our team.
Regards, Mondo Team
Your query will be closed.
Should you have any further queries, please feel free to call or email our team.
Regards, Mondo Team