BM
Bennie M

1 reviews | Active since Dec 2015

26 Feb 2016, 16:04

no service delivery

It has been a month and Mondo still could not produce what they had promised. I still cannot access 1 gig of data I need! What is the point having a tablet if I have no data.. They promised that I can use MTN towers but I cannot. It tells me that all mtn signals are forbidden.. I phoned Telkom at least 3 times and Mondo probably 5 or 6 times with no result..No one could help me. Now I am paying them for no service... This is some of the worst service I have ever received.. How difficult can it be? Please stay away from them especially if you live in a region with no 8ta or telkomsa signal, it does not work. I live in Heidelberg western cape and their service does not work. They also have extra hidden costs, I should pay less than 90 rand but my first billing I received is way over a hundred rand and that with no service! Unhappy customer, I have wasted lots of rands on phone calls alone trying to sort out their problem!

0
Replies (2)
Mondo
Mondo's reply26 Feb 2016, 16:10
Official
Hello bcmeyer,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care
***
Mondo
Mondo's reply07 Oct 2016, 10:23
Official

Hello bcmeyer,

Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care ***.