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christine D
1 reviews | Active since Mar 2014
14 Feb 2023, 05:13
No service delivery.......
Where do I start I placed an order with Mondo but end of January 2023 it is now the 14th of February I still not have received my order I keep phoning and they keep telling me that there's no stock fair enough I have asked to have a different device I get told that an agent will phone me yet no one phones me i Phone every single day I get the same excuse over and over I now getting ready to actually cancel order and go somewhere else this is the second time using Mondo and I'm highly disappointed as a first-time was much better service.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
14 Feb 2023, 08:46Good day Christine,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343533
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343533
Regards,
The Mondo Team
Mondo's reply14 Feb 2023, 08:46
Official
Good day Christine,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343533
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343533
Regards,
The Mondo Team
cD
christine D's updateReviewer Update
14 Feb 2023, 11:51Ha Ha Ha,
Lets see if i do get called back, or will it be the same lie that we will get someone to phone you before the end of the work day and then again and again repeated like a broken record coz thats all they know how to say..... Yet i still never get that phone call, so im not holding my breath for this one either
Lets see if i do get called back, or will it be the same lie that we will get someone to phone you before the end of the work day and then again and again repeated like a broken record coz thats all they know how to say..... Yet i still never get that phone call, so im not holding my breath for this one either
cD
christine D's update14 Feb 2023, 11:51
Reviewer Update
Ha Ha Ha,
Lets see if i do get called back, or will it be the same lie that we will get someone to phone you before the end of the work day and then again and again repeated like a broken record coz thats all they know how to say..... Yet i still never get that phone call, so im not holding my breath for this one either
Lets see if i do get called back, or will it be the same lie that we will get someone to phone you before the end of the work day and then again and again repeated like a broken record coz thats all they know how to say..... Yet i still never get that phone call, so im not holding my breath for this one either
Mondo's replyOfficial
15 Feb 2023, 11:42 Good Day Christene, I trust that you well, As per our conversation, your new contract agreement is : Sim Only + Free Sim and Connection on 40GB LTE Wireless TopUp @ R149 x 24 Months (40GB Telkom Anytime + 40GB Telkom Night-Surfer) Please note that your delivery could take up to 7 to 10 business days to be delivered to you.Once your package has been delivered, please reach out to us so that we may process your credit towards your mobile portable router. Warm Regards,Charne' Craig From The Mondo Retentions Department.
Mondo's reply15 Feb 2023, 11:42
Official
Good Day Christene, I trust that you well, As per our conversation, your new contract agreement is : Sim Only + Free Sim and Connection on 40GB LTE Wireless TopUp @ R149 x 24 Months (40GB Telkom Anytime + 40GB Telkom Night-Surfer) Please note that your delivery could take up to 7 to 10 business days to be delivered to you.Once your package has been delivered, please reach out to us so that we may process your credit towards your mobile portable router. Warm Regards,Charne' Craig From The Mondo Retentions Department.
Mondo's replyOfficial
22 Feb 2023, 16:35Hi Christene,
Trust you are well.
We have found that your Telkom delivery and activation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
We have found that your Telkom delivery and activation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply22 Feb 2023, 16:35
Official
Hi Christene,
Trust you are well.
We have found that your Telkom delivery and activation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
We have found that your Telkom delivery and activation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team