1 reviews | Active since Jul 2014
NO SERVICE
Good Day
I have been struggling since the 11th of May to get this issue resolved. I have sent so many emails and phoned so many times and I am not getting any response from Vodacom or Mondo. Only a email now saying we have followed up. almost two months later and you are following up?????? I have spent thousands of rand on phoning Mondo Call center just to get nowhere.
Can I please have someone from Vodacom contact me not MONDO as my contract is with Vodacom and not MONDO.
I need this matter to be resolved and how will I be compensated for the time and money I spent on phoning Mondo and for all my inconvenience I have been through.
***
Good day please see below as they trying to assist you further with the query. Good day, The investigation has been deemed valid (in customers favor). Please see below investigation findings: Dispute is deemed valid since the agent advised the customer that it will be a 24 month contract however a 36 month contract was captured. The agent told the customer that he won’t pay for his old device giving him the impression that he will be paying less. We have attempted to contact the customer with no success. Please provide us with the customers alternate number for further assistance. Kind regards, Nobuhle Goba
Manager Anisha Goolabjith
Zamokuhle Biyela
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO412633
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO412633
Regards,
The Mondo Team
Nobuhle phoned me yesterday and after speaking for a few minutes the phone went dead. I phoned the customer care line and spoke to Simone Pillay who said there is no such person working in that department said she will get a manager to phone me back and she dropped the phone. Phoned again spoke to another lady saying she will call Nobuhle and then came back and said ok she will come and talk to you hold on... and guess what I am still holding.
Nothing has happened yet we are not making any progress on this case.
It has to be resolved within 7 days and we are almost on 70 days now.
All I need is for you to come and pick up the phone (which I still feel is not fair because you MONDO and VODACOM made a mistake) and cancel my contract upgrade. Why does it have to take more than a month to get this done.
And stop saying we sincerely apologize because if you were sincere this matter would have been resolved by now.
And yes I am aware this is my case number it has been my case number since the 11th of MAY.
Nobuhle phoned me yesterday and after speaking for a few minutes the phone went dead. I phoned the customer care line and spoke to Simone Pillay who said there is no such person working in that department said she will get a manager to phone me back and she dropped the phone. Phoned again spoke to another lady saying she will call Nobuhle and then came back and said ok she will come and talk to you hold on... and guess what I am still holding.
Nothing has happened yet we are not making any progress on this case.
It has to be resolved within 7 days and we are almost on 70 days now.
All I need is for you to come and pick up the phone (which I still feel is not fair because you MONDO and VODACOM made a mistake) and cancel my contract upgrade. Why does it have to take more than a month to get this done.
And stop saying we sincerely apologize because if you were sincere this matter would have been resolved by now.
And yes I am aware this is my case number it has been my case number since the 11th of MAY.