1 reviews | Active since Sept 2016

01 Sept 2016, 13:42

No Service

<p> </p> <p>I took out a contract with Mondo Mobile a month ago. I recieved the handset and realised that what was told over the phone is not how the wifi data works with this package. They agreed they were at fault and that i would be refunded my admin fee and 1 month free off my contract. This did not happen as yet. I keep calling them to ask when will the money be deposited back into my account. They keep telling me someone will call me back. Now this month i was debited double what i am suppose to be paying. I am tired of this now, if this is how this contract starting, i would rather prefer to cancel my contrat.</p>

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Replies (3)
Mondo
Mondo's reply01 Sept 2016, 14:10
Official

Good day Winston,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

**********

's update06 Sept 2016, 10:07
Reviewer Update

No Service

I cancelled this contrat with Mondo, i just received a call from Telkom saying that they dont know off anny cancelation. Mondo said that i will only be billed from the 1st of august but Telkom said they billing me from the day i received the phone(18th July). Once again not what i was told the day i took out the contract. Please sort this out! I have never experienced such service from any other service provider before. Cant wait for this to be over.

Mondo
Mondo's reply16 Jan 2017, 17:06
Official

Hello Winston, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***