rB
raylene B
1 reviews | Active since Jul 2024
22 Aug 2024, 10:20
No sense of Urgency
I kindly asked agent to contact me yesterday to complete application @ 1pm but have not received a call back.
Can you please get some urgency with the agent and contact me at 1pm.
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Mondo's replyOfficial
23 Aug 2024, 08:40Hi raylene ,
Thank you for taking the time to write to us about the quality of service you received.
We sincerely apologize for the service you received and we want to improve your experience.
We have escalated your query and one of our agents will be in touch with you soon.
We have escalated your query and one of our agents will be in touch with you soon.
Regards,
The Mondo Team
Mondo's reply23 Aug 2024, 08:40
Official
Hi raylene ,
Thank you for taking the time to write to us about the quality of service you received.
We sincerely apologize for the service you received and we want to improve your experience.
We have escalated your query and one of our agents will be in touch with you soon.
We have escalated your query and one of our agents will be in touch with you soon.
Regards,
The Mondo Team