NO RESPONSE TO EMAIL QUERIES

Received a call on 06 July 2020 from Felecia from Durban office regarding an upgrade to my existing Vodacom contract. Asked her to call me again on 08 July 2020 (which she did) since I wanted to check the new deals from Vodacom before making a final decision regarding a new handset.

On both days, she confirmed to me that my new contract fee (line rental) will be R199 pm plus handset costs which I was very pleased with. She also stated that all the necessary documents will be emailed to me. This NEVER happened.

When my new contract kicked in, I noticed that my line rental fee was still the same as on my old contract. After numerous queries to Vodacom, I was told to contact Mondo and was then sent my quote dated 08 July 2020 reflectng my existing rental fee of R309 pm. This I never agreed to at any time!

Sent an email off to Mondo on Monday 19 October 2020 querying the whole situation. Called and it was never answered. Re-sent again my email on Friday 23 October 2020. Still waiting for a response.

Will NEVER use this company again for upgrades !!!