NO RESPONSE FROM MONDO!

I Have an outstanding query with Mondo since February. Long story short what - the contract sold to me on the phone was not what we got. Today my debit order went off for the first time and I was billed three times more than what I had signed up for. This is my third complaint against mondo and I have only received one phone call to resolve my issue. I have not received any feed back since then. I need this matter resolved as soon possible if I dont receive any feed back I will have to then go through legal channels to resolve my problem. I have called all the mondo call centre and contact numbers but nobody answers or keep on holding on for hours on end. I have also sent through an email requesting assistance and I have not got back any response.<br> <br> CAN SOMEBODY PLEASE HELP ME RESOLVE THIS PROBLEM!!!!