No response from Mondo

<p>i purchased a 5gig data plan with the huawei LTE router, all look promising as I received my device in time</p> <p>but to activate my sim is a mission I held the line for minutes on end with no answer to get more information regarding my device</p> <p>I then decided to send a email to the support team to assist me in my queries it's been 24h later I still recieved no response and my sim is not activated as noted wil take up to 24hours receiving my device</p> <p>I don't even have the product in working order and starting to dread my decision purchasing my device, with this low level of support from Mondo </p>