DA
Deon A
1 reviews | Active since Nov 2011
23 Dec 2017, 07:12
No response
On 27 November they renewed my contract. They then added all kinds of charges and what they quoted me is now different to what my bill is. Tried calling the help center and they are always having "High volume of calls" issues so no one talks to you. Sent 2 mails on 18 and 19 Dec and received read and delivery notices asking them to call me - still no call from them. Vodacom refuse to cancel the contract and i have to get Mondo to do it. Mondo - please sort out you lies. I understand you charge reconnection fees - what are you reconnecting as i have been with Vodacom for years????
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Replies (2)
Mondo's replyOfficial
27 Dec 2017, 11:49Good day Deon
We value and appreciate your feedback and can assure you your complaint will be given the urgency it requires.
An Investigating Officer will contact you shortly pertaining to your contract. With regard to you not being able to contact us and not receiving feedback from your emails, this has been channelled to the relevant department for Investigation.
We apologise for the inconvenience cause and trust we will resolve this matter asap.
Kind Regards,
The Mondo Team
***
Best regards,
Mondo's reply27 Dec 2017, 11:49
Official
Good day Deon
We value and appreciate your feedback and can assure you your complaint will be given the urgency it requires.
An Investigating Officer will contact you shortly pertaining to your contract. With regard to you not being able to contact us and not receiving feedback from your emails, this has been channelled to the relevant department for Investigation.
We apologise for the inconvenience cause and trust we will resolve this matter asap.
Kind Regards,
The Mondo Team
***
Best regards,
Mondo's replyOfficial
12 Jan 2018, 11:49Good day Deon,
Thank you for allowing us to assist you with your query.
As per our discussion , your query has now been resolved.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards,
Mondo Customer Care
***
Best regards,
Mondo's reply12 Jan 2018, 11:49
Official
Good day Deon,
Thank you for allowing us to assist you with your query.
As per our discussion , your query has now been resolved.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards,
Mondo Customer Care
***
Best regards,