NO REPLY BAD SERVICE LIES AND *****

I still have had no reply regarding the correction of my contract which is yet again a mess and incorrect. I will have to including the Whistle Blowers and ICASA again. I want my bank account fixed, the payment which Telkom/Mondo tried to ***** was more than what was agreed and reversed. BUT NOW I WANT THE R100.00 THAT FNB CHARGED ME FOR AN UNPAID DEBIT ORDER and I want this account fixed - someone has to respond to me very soon before Telkom decides to cut my internet and put my work and income on a standstill. The agreed amount was present and in place for debit but you guys felt it was necessary to deduct more which was not agreed and what I could not afford despite my attempt to get you to fix it almost a month in advance. All relevant documentation and details were sent to you at that time.

Again, I budget carefully and work well with my money, I am now short of R100.00. I need it replaced and don't see why I must just leave it and accept it because of mistakes other people make when there is a set agreed amount of R269.00 which was available. You have caused me inconvenience again for the 10'th time. Last month Chantelle at Mondo assured me that the amount and package is correct, another lie from yet another Mondo employee before that it was Varsha.

Again i urge you that if you do not fix this I will be forced to cancel and do not see why I must pay for cancellation fees due to the inconvenience, terrible and unfair, bad service I have been given by any of you every single month LITERALLY since the day I took out this vile contract that has caused nothing but headaches and a mass amount of negativitly. I will ensure you pay for cancellation and I will take my money and business else where to people who will not decide on what is best for me and what I must pay. Please return the R100.00 - There is exactly R169.00 in my account currently and I need the extra R100.00 which was a fee charged by FNB (due to your mistakes).

I need this fixed once and for all. Every single month its the same problem. WHY can you not fix it? WHO is deciding what I can afford and by-passing or overlooking our agreement?? This really is not fair what you people have been doing to your clients. We know this is SA but you will not get away with *******ion from me. I want my money back - make sure you guys put the R100.00 back into my account and have Telkom take the correct amount as agreed via email. -------------- Please see email sent to me: Chantelle Govinden ********** AttachmentsFri, Mar 23, 11:36 AM to Veven, Rewardsco, me Good Day Antonia We have been trying to contact you but unsuccessful. Please note as per Telkom the query has been resolved “migrated done to TML ********** successfully”. Please send through all statements from inception so we can reimburse accordingly. Package: TML ********** - Huawei B315 + Free SIM & Connection on SmartBroadband Wireless-10GB + 10GB Night-Surfer @ R269 x 24 Months(Double Data Anytime and Night-Surfer, Total Data 20GB Anytime + 20GB Night-Surfer) Kind regards Mondo team ------------------- Antonia Da Costa ********** Fri, Mar 23, 1:13 PM to Chantelle Good day Chantelle, As stated I don't take calls from you guys. You can take this as my official agreement and confirmation. Reference Account Number: ***xx Subscription for: *** *** ***x I, Antonia Da Costa, ID Number ****** ***x *** hereby agrees and confirms that Mondo/Telkom may debit from my account the monthly amount of R269.00 (ONLY) for Package: TML ********** - Huawei B315 + Free SIM & Connection on SmartBroadband Wireless-10GB + 10GB Night-Surfer @ R269 x 24 Months (Double Data Anytime and Night-Surfer, Total Data 20GB Anytime + 20GB Night-Surfer). Address: *** *** Street, ***, Gauteng. Contact Numbers: 072 *** ***x Email Address: **********