FJ
Francois J
1 reviews | Active since Apr 2013
19 Jul 2022, 09:07
No Order been placed on the LTE deal
Not a good start for me, they call you, you spend the time on the phone, give all your details and then you wait, just to find out a billing has been created but no order has been placed for you.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
19 Jul 2022, 09:28Good day Francois,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO250961
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO250961
Regards,
The Mondo Team
Mondo's reply19 Jul 2022, 09:28
Official
Good day Francois,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO250961
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO250961
Regards,
The Mondo Team
Mondo's replyOfficial
20 Jul 2022, 09:43Hi Francois,
Trust you are well.
Please note that the Mondo contract policy was canceled, as your MTN application was canceled.
Due to no coverage, your MTN application was canceled.
We do apologize for the miscommunication regarding your application.
Your query will now be closed.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the Mondo contract policy was canceled, as your MTN application was canceled.
Due to no coverage, your MTN application was canceled.
We do apologize for the miscommunication regarding your application.
Your query will now be closed.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply20 Jul 2022, 09:43
Official
Hi Francois,
Trust you are well.
Please note that the Mondo contract policy was canceled, as your MTN application was canceled.
Due to no coverage, your MTN application was canceled.
We do apologize for the miscommunication regarding your application.
Your query will now be closed.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the Mondo contract policy was canceled, as your MTN application was canceled.
Due to no coverage, your MTN application was canceled.
We do apologize for the miscommunication regarding your application.
Your query will now be closed.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team