No LTE Delivery

I signed up for the 10 Gig LTE router from Telkom / Mondo. My debit order for the administration fee went off on the 10th of June. Today it's the 29th of June and I still haven't received my router as promised. I've made contact with the call centre twice to find out when my router will come, every time I am told \today or tomorrow". The deal was that I would receive my router 3-5 working days after the admin fee was deducted. We are now on 13 working days. This is unacceptable. I told a lady at the call centre that I will be on leave and therefore need to change the delivery address. I was told the courier would call before delivery and I can tell them then where to deliver. No call was received thus far. I suggest that this device is delivered to me as a matter of urgency. If I do not receive this device between today and Wednesday I will no longer be interested in your services. Please make contact with me and provide me with feedback urgently. Thank you. """