WS
Werner S
1 reviews | Active since Dec 2011
24 Mar 2021, 15:24
No Idea
Can you believe these clowns, phone me saying that I do not qualify for a contract with MTN or Vodacom but I can get a month to month contract from cell C, please note I did not contact them, from the word go that was the response, I dropped the call.
I got up went to vodacom and then mtn and got approved by both for an iPhone contract while I was waiting in the branch.
So now maybe Mondo’s CEO can’t afford a proper contract, don’t insult people like that, be very careful.
Circus being run by a CEO who has no idea what’s happening in the company poor leadership from the top filters down to the ground level.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
24 Mar 2021, 15:29Hi Werner,
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO114675
Regards,
Mondo Team
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO114675
Regards,
Mondo Team
Mondo's reply24 Mar 2021, 15:29
Official
Hi Werner,
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO114675
Regards,
Mondo Team
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO114675
Regards,
Mondo Team
Mondo's replyOfficial
24 Mar 2021, 17:32Hi Werner,
We do apologize for the service you have received.
Thank you for bringing this matter to our attention.
You have advised our consultant, that you would like to be added to our Do Not Contact list.
We will ensure this is done.
Your query will be closed.
Should you have any further queries, you are welcome to call or email our team.
Regards,
Mondo Team
We do apologize for the service you have received.
Thank you for bringing this matter to our attention.
You have advised our consultant, that you would like to be added to our Do Not Contact list.
We will ensure this is done.
Your query will be closed.
Should you have any further queries, you are welcome to call or email our team.
Regards,
Mondo Team
Mondo's reply24 Mar 2021, 17:32
Official
Hi Werner,
We do apologize for the service you have received.
Thank you for bringing this matter to our attention.
You have advised our consultant, that you would like to be added to our Do Not Contact list.
We will ensure this is done.
Your query will be closed.
Should you have any further queries, you are welcome to call or email our team.
Regards,
Mondo Team
We do apologize for the service you have received.
Thank you for bringing this matter to our attention.
You have advised our consultant, that you would like to be added to our Do Not Contact list.
We will ensure this is done.
Your query will be closed.
Should you have any further queries, you are welcome to call or email our team.
Regards,
Mondo Team