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Marlize P

1 reviews | Active since Jan 2016

01 Feb 2022, 12:11

No help

Im not getting any feedback on my queries and neither does my application make sense on the mondo trackin system. I ordered an MTN package but it shows a Vodacom package and DSV cant find my info on their system.

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Replies (5)
Mondo
Mondo's reply01 Feb 2022, 12:25
Official
 Hi  Marlize, 
 
Trust you are well,
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
 
Your Case Number is:  RCO177926.
 
Regards,
 
The Mondo Team  
MP
Marlize P's update02 Feb 2022, 08:17
Reviewer Update
Still no call and no feedback!
Mondo
Mondo's reply02 Feb 2022, 08:30
Official
Hi Marlize,

Trust you are well.

Please note that the reason as to why your order is not reflecting on DSV's side, is due to the order not being dispatched yet.

Kindly note that you are within the delivery period, as delivery is done 7-10 working days after the application is approved.

Once your order is with DSV couriers, DSV will be in contact with you in order to set an appointment for delivery.

Regards,

The Mondo Team
MP
Marlize P's update02 Feb 2022, 08:52
Reviewer Update
Why on earth does it take so long? If i knew this beforehand i would rather have gone into the store. I need the phone urgently
Mondo
Mondo's reply02 Feb 2022, 08:56
Official
Hi Marlize,

Please note that there is a process of which an application goes through.

All applications which are approved gets delivered within 7-10 working days.

We do apologize for this not being mentioned to you.

Regards,

The Mondo Team