SK
Selina K
1 reviews | Active since Oct 2017
22 Dec 2022, 10:59
No finalization on upgrade since 29th Nov
MTN Upgrade via MONDO still not fulfilled. MTN has already confirmed this is approved. Where is my Device? I am FED UP of calling between MTN and Mondo - if I do not receive the device by the 29th Dec. I WANT THIS CANCELLED. Mondo is telling me this is conditionally approved MTN is saying otherwise. I am so over this process. Order number *** Spoke to consultant : Shaunette on 22-Dec-22 Case number with Mondo: RC***
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Replies (2)0
Replies (2)
Mondo's replyOfficial
22 Dec 2022, 11:08Good day Selina,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO321843
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO321843
Regards,
The Mondo Team
Mondo's reply22 Dec 2022, 11:08
Official
Good day Selina,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO321843
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO321843
Regards,
The Mondo Team
Mondo's replyOfficial
13 Jan 2023, 15:37Hi Selina,
Trust you are well.
Please note that the upgrade that was done by Mondo in November reflects as cancelled.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that the upgrade that was done by Mondo in November reflects as cancelled.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply13 Jan 2023, 15:37
Official
Hi Selina,
Trust you are well.
Please note that the upgrade that was done by Mondo in November reflects as cancelled.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that the upgrade that was done by Mondo in November reflects as cancelled.
Your query will now be closed.
Regards,
The Mondo Team