MM
Maena M
1 reviews | Active since Jun 2020
22 Jun 2020, 15:15
No Delivery
I was approved by the 29th of May 2020 for the Huawei Y7P however till this day 16days later I still haven't received the delivery & the sad part is whenever I contact Mondo they always give me the same excuse saying they are awaiting stock or how the matter has been escalated to MTN I really don't know if it's mondo's fault or MTN but they are taking too long
I email them from time to time but no one replies to my email. I really need assistance in getting my device delivered to me this week.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
22 Jun 2020, 15:23Good Day Maena,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's reply22 Jun 2020, 15:23
Official
Good Day Maena,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
MM
Maena M's updateReviewer Update
23 Jun 2020, 15:22I call Mondo today to do a follow up they say my contract is getting cancelled but later on today I get a WhatsApp message from them stating that my device will be delivered.
It's been three long weeks I've been waiting for my device and I don't want my contract to be cancelled with them I just want everything to be resolved and my device delivered to me please Mondo.
It's been three long weeks I've been waiting for my device and I don't want my contract to be cancelled with them I just want everything to be resolved and my device delivered to me please Mondo.
MM
Maena M's update23 Jun 2020, 15:22
Reviewer Update
I call Mondo today to do a follow up they say my contract is getting cancelled but later on today I get a WhatsApp message from them stating that my device will be delivered.
It's been three long weeks I've been waiting for my device and I don't want my contract to be cancelled with them I just want everything to be resolved and my device delivered to me please Mondo.
It's been three long weeks I've been waiting for my device and I don't want my contract to be cancelled with them I just want everything to be resolved and my device delivered to me please Mondo.
Mondo's replyOfficial
23 Jun 2020, 15:42Good Day Maena,
As discussed with Kimona, please note that our team is working effortlessley to get your query resolved.
We will keep you updated on this progress of this.
Kind Regards,
Mondo Team
As discussed with Kimona, please note that our team is working effortlessley to get your query resolved.
We will keep you updated on this progress of this.
Kind Regards,
Mondo Team
Mondo's reply23 Jun 2020, 15:42
Official
Good Day Maena,
As discussed with Kimona, please note that our team is working effortlessley to get your query resolved.
We will keep you updated on this progress of this.
Kind Regards,
Mondo Team
As discussed with Kimona, please note that our team is working effortlessley to get your query resolved.
We will keep you updated on this progress of this.
Kind Regards,
Mondo Team
MM
Maena M's updateReviewer Update
24 Jun 2020, 12:54thanks for the feedback yesterday and I appreciate the effort Kimona is putting to get my query fixed
MM
Maena M's update24 Jun 2020, 12:54
Reviewer Update
thanks for the feedback yesterday and I appreciate the effort Kimona is putting to get my query fixed
Mondo's replyOfficial
07 Jul 2020, 16:00Good Day Maena,
As discussed with Kimona, please note that your package has been delivered and query is resolved.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team
As discussed with Kimona, please note that your package has been delivered and query is resolved.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team
Mondo's reply07 Jul 2020, 16:00
Official
Good Day Maena,
As discussed with Kimona, please note that your package has been delivered and query is resolved.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team
As discussed with Kimona, please note that your package has been delivered and query is resolved.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team