VB
Victor B
1 reviews | Active since Sept 2021
15 Sept 2021, 09:29
No delivery
I app**** for a contract and authorized my bank for a debit oder of which R149 was taken as Mondo admin fee but tracking my application is nolonger available on www.mondo.co.za, I called and a consultant told me that my documents are nolonger with them but with telkom and a courier company will call .e for delivery. I did a contract with mondo not telkom. Mondo must be available for me until I receive my product. Otherwise the service sucks.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
15 Sept 2021, 09:33Hi Victor,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136828
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136828
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 09:33
Official
Hi Victor,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136828
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136828
Regards,
The Mondo Team
VB
Victor B's updateReviewer Update
15 Sept 2021, 09:34I will be waiting for that call.
Thank you.
Thank you.
VB
Victor B's update15 Sept 2021, 09:34
Reviewer Update
I will be waiting for that call.
Thank you.
Thank you.
Mondo's replyOfficial
15 Sept 2021, 09:36Good day,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 09:36
Official
Good day,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2021, 13:23Hi Victor,
Trust you are well.
As discussed with Mondo, please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 13:23
Official
Hi Victor,
Trust you are well.
As discussed with Mondo, please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
VB
Victor B's updateReviewer Update
15 Sept 2021, 14:52Thank you very much.
Good Day.
Good Day.
VB
Victor B's update15 Sept 2021, 14:52
Reviewer Update
Thank you very much.
Good Day.
Good Day.
Mondo's replyOfficial
15 Sept 2021, 14:57Good day,
You are most welcome.
Regards,
The Mondo Team
You are most welcome.
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 14:57
Official
Good day,
You are most welcome.
Regards,
The Mondo Team
You are most welcome.
Regards,
The Mondo Team