No deal received
Mondo contacted me during Mid December 2021 to ask if I would like a better deal on data/calls. During the discussion I agreed to receive more minutes and the call was concluded. I waited for a while no communication or notification was received. I called MTN and was advised that the deal was pending and that I needed to speak to MONDO directly to find out what the problem is. I have tried to contact mondo via contact number *** on several occassions. The number is either not available or when you get through, they are experiencing system issues and want you to call them back.
I need to know what is happening as soon as possible. The cell phone number is ***.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
10 Jan 2022, 10:08Good day Danielle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167845
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167845
Regards,
The Mondo Team
Mondo's reply10 Jan 2022, 10:08
Official
Good day Danielle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167845
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167845
Regards,
The Mondo Team
's updateReviewer Update
12 Jan 2022, 08:21Hi There, thanks for the response. I am still waiting for someone to call me so that I can find out whats happening with this deal.
's update12 Jan 2022, 08:21
Reviewer Update
Hi There, thanks for the response. I am still waiting for someone to call me so that I can find out whats happening with this deal.
Mondo's replyOfficial
14 Jan 2022, 15:29Hi Danielle,
Trust you are well.
Please note that as per the MTN system, the migration which was processed by Mondo reflects as pending.
Kindly advise if we may escalate this to the sales team to complete the application.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the MTN system, the migration which was processed by Mondo reflects as pending.
Kindly advise if we may escalate this to the sales team to complete the application.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply14 Jan 2022, 15:29
Official
Hi Danielle,
Trust you are well.
Please note that as per the MTN system, the migration which was processed by Mondo reflects as pending.
Kindly advise if we may escalate this to the sales team to complete the application.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the MTN system, the migration which was processed by Mondo reflects as pending.
Kindly advise if we may escalate this to the sales team to complete the application.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Jan 2022, 10:16Hi Danielle,
Trust you are well.
As discussed with Mondo, please note that due to the migration reflecting as pending on the system, a request has been sent to the sales team to complete the application.
We will keep you updated of the above.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that due to the migration reflecting as pending on the system, a request has been sent to the sales team to complete the application.
We will keep you updated of the above.
Regards,
The Mondo Team
Mondo's reply17 Jan 2022, 10:16
Official
Hi Danielle,
Trust you are well.
As discussed with Mondo, please note that due to the migration reflecting as pending on the system, a request has been sent to the sales team to complete the application.
We will keep you updated of the above.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that due to the migration reflecting as pending on the system, a request has been sent to the sales team to complete the application.
We will keep you updated of the above.
Regards,
The Mondo Team
Mondo's replyOfficial
26 Jan 2022, 13:33Hi Danielle,
Trust you are well.
As per our records, we have found that the MTN migration has been completed.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found that the MTN migration has been completed.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply26 Jan 2022, 13:33
Official
Hi Danielle,
Trust you are well.
As per our records, we have found that the MTN migration has been completed.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found that the MTN migration has been completed.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team