PS
Peter S
1 reviews | Active since Apr 2023
24 Apr 2023, 22:23
No data sim cards
I bought 2 Telkom data sim cards from Mondo online and they delivered the sim cards 2 my house,I went 2 Rica them and after doing that I thought everything was fine,my bank was debited already and I dd try n follow up on Mondo...y did I not get my data on my router monthly as promised,the lady told me one sim was already activated bt till this 2day I hvnt had a good experience with Mondo,my data was never loaded,I regret joining them,evn when I called Telkom,they told me they r not associated with Mondo n that they always get complaints also frm ppl who use the Telkom network...I dnt knw wat 2 do anymore,I thought of canceling everything
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Replies (2)
Mondo's replyOfficial
25 Apr 2023, 08:24Hi Peter,
Thank you for reaching out to us.
Please note that activation is done within 48 working hours after delivery, therefore, you are not required to proceed with a RICA in-store.
As per the system, 1 contract was activated and Telkom has billed for this contract.
Due to a RICA being done in-store, we are unable to activate the sim card, as when processing an activation Mondo completes the RICA.
You will need to purchase a non-RICA sim and provide us with the sim number (ICCID Number), once this number is provided, we will complete the activation.
The data will only be loaded after activation is successful.
Case Number: RCO385470
Regards,
The Mondo Team
Thank you for reaching out to us.
Please note that activation is done within 48 working hours after delivery, therefore, you are not required to proceed with a RICA in-store.
As per the system, 1 contract was activated and Telkom has billed for this contract.
Due to a RICA being done in-store, we are unable to activate the sim card, as when processing an activation Mondo completes the RICA.
You will need to purchase a non-RICA sim and provide us with the sim number (ICCID Number), once this number is provided, we will complete the activation.
The data will only be loaded after activation is successful.
Case Number: RCO385470
Regards,
The Mondo Team
Best regards,
Mondo's reply25 Apr 2023, 08:24
Official
Hi Peter,
Thank you for reaching out to us.
Please note that activation is done within 48 working hours after delivery, therefore, you are not required to proceed with a RICA in-store.
As per the system, 1 contract was activated and Telkom has billed for this contract.
Due to a RICA being done in-store, we are unable to activate the sim card, as when processing an activation Mondo completes the RICA.
You will need to purchase a non-RICA sim and provide us with the sim number (ICCID Number), once this number is provided, we will complete the activation.
The data will only be loaded after activation is successful.
Case Number: RCO385470
Regards,
The Mondo Team
Thank you for reaching out to us.
Please note that activation is done within 48 working hours after delivery, therefore, you are not required to proceed with a RICA in-store.
As per the system, 1 contract was activated and Telkom has billed for this contract.
Due to a RICA being done in-store, we are unable to activate the sim card, as when processing an activation Mondo completes the RICA.
You will need to purchase a non-RICA sim and provide us with the sim number (ICCID Number), once this number is provided, we will complete the activation.
The data will only be loaded after activation is successful.
Case Number: RCO385470
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
31 May 2023, 11:21Hi Peter,
Trust you are well.
Due to no response to our previous communication, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our previous communication, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply31 May 2023, 11:21
Official
Hi Peter,
Trust you are well.
Due to no response to our previous communication, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our previous communication, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Best regards,