PW
Philippa W
1 reviews | Active since Jun 2019
01 Jul 2021, 10:43
No Customer service AT ALL
Worst service I have ever experienced. I was promised a 3 month credit refund in November last year on my Vodacom account, as I was sold a laptop with incorrect specs. (verified through voice recordings) Spoke to Phindile who was more interested in me writing a review on her "good" service then sorting out my refund. to date no refund received and Vodacom is receiving the blame. Mondo does not respond to my emails, just sends me automated responses with the incorrect customer detail on. To make matters worse, the lap top I am paying for every month no longer works. Disgusted to say the least and out of pocket for a laptop that no longer works.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
01 Jul 2021, 10:57Hi Philippa,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126195
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126195
Regards,
The Mondo Team
Mondo's reply01 Jul 2021, 10:57
Official
Hi Philippa,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126195
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126195
Regards,
The Mondo Team
Mondo's replyOfficial
01 Jul 2021, 14:52Hi Philippa,
Trust you are well.
As per your telephonic discussion with Nicole, please note that a request has been sent to the Vodacom accounts team in order to process the funds into your Vodacom account.
Regards,
The Mondo Team
Mondo's reply01 Jul 2021, 14:52
Official
Hi Philippa,
Trust you are well.
As per your telephonic discussion with Nicole, please note that a request has been sent to the Vodacom accounts team in order to process the funds into your Vodacom account.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Jul 2021, 08:56 Hi Philippa,
Trust you are well.
Please note that Vodacom has made payment into your Vodacom account.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
Please note that Vodacom has made payment into your Vodacom account.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply20 Jul 2021, 08:56
Official
Hi Philippa,
Trust you are well.
Please note that Vodacom has made payment into your Vodacom account.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
Please note that Vodacom has made payment into your Vodacom account.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team