HS
Hester S
1 reviews | Active since Apr 2024
26 Apr 2024, 10:20
No customer service
Hi ON 21st March we returned a phone with software failure. On 8 April we received a sms indicate that a new phone have been dispatched for collection at the branch wher ethe phone had been returned.
Since then numeral calls had been made to Mondo, no clear answer on what is happening. Mondo's customer services make promises to return calls, but never do.
Today another call still did not give us any answers, only that they are waiting for feedback.
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Mondo's replyOfficial
26 Apr 2024, 14:39Hi Hester,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The cancellation of the contract is in progress and we will keep you updated. Once the cancellation is completed we will assist you with a new contract application.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The cancellation of the contract is in progress and we will keep you updated. Once the cancellation is completed we will assist you with a new contract application.
Kind Regards,
The Mondo Team
Mondo's reply26 Apr 2024, 14:39
Official
Hi Hester,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The cancellation of the contract is in progress and we will keep you updated. Once the cancellation is completed we will assist you with a new contract application.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The cancellation of the contract is in progress and we will keep you updated. Once the cancellation is completed we will assist you with a new contract application.
Kind Regards,
The Mondo Team