NO CUSTOMER SERVICE

I have sent numerus emails to Sherwin Gunpath & ********** and have yet to receive a reply to anything. I have been dealing with Sherwin who assured me this would all be sorted and cancelled months ago. IT HAS NOT. The reference number is Ref 2334. Can this be dealt with. Thanks Jeni

EMAIL POSTED ON TO SITE ON THE 13/9.

I have emailed you many times and filled in "leave a message" from this site - BUT AM STILL WAITING FOR YOU TO GET BACK TO ME. THE EMAIL I SENT LAST WEEK: I have sent numerus emails to Sherwin Gunpath & ********** and have yet to receive a reply to anything. I have been dealing with Sherwin who assured me this would all be sorted and cancelled months ago. IT HAS NOT. The reference number is Ref 2334. Can this be dealt with. THE ORINGIAL EMAIL FROM THE 26 MAY: Hi I received a MIFI router from you then decided I did not want it, so I called and cancelled it on the 8 May at 11.35, and was told someone would contact me regarding collection in the next 7 – 10 days. On Friday the 19th at 13h00 I called again to find out what was happening with the collection only to be told my cancellation was not logged, but they will check the phone lines and a supervisor will call me back. I am still waiting. I tried to call you twice on Monday 22nd but had to hold for a long time which is costing me money. I then submitted this problem on your website and got the email below on MONDAY. But have still to hear from anybody, If you call this customer service I have no words!!! Please can someone look into this and let me know what is happening. I HAVE SENT ALL THE INVOICES CONCERNING THIS F-UP TO SHERWINS EMAIL AND YOUR CUSTOMER CARE EMAIL ON THE 22/8 AND 23/8, BUT SURPRISE HAVE NOT HEARD A WORD. YOU HAVE ALREADY COLLECTED THE 4G ON THE 17/7/2017. I EXPECT A FULL REFUNDED . UNIMPRESSED.