AS
Almero S
1 reviews | Active since Mar 2009
25 Oct 2021, 09:29
No customer care, useless people.
App**** for a contract online on 8 Oct, got it approved that same evening. Received the device and SIM on 19 Oct, without any form of instructions or what should happen next. Consultants at MTN Store did not know what to do, told me they have no access to help me. On 21 Oct I called MTN Contract activation center, the consultant informed me that DSV still has not submitted my documentation for SIM activation. 22 Oct they promised me the SIM would be activated, Monday came end still dead. 25 Oct, they instructed me to call MTN Activations directly, just to get the message "call center is closed".
Lets see how long they drag this out, and if it ever will materialize into a completed sale, because Tuesday 26 Oct is they deadline they can come and collect their brick and their piece of plastic, because it will then be CANCELLED.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
25 Oct 2021, 09:39Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145924
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145924
Regards,
The Mondo Team
Mondo's reply25 Oct 2021, 09:39
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145924
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145924
Regards,
The Mondo Team
AS
Almero S's updateReviewer Update
26 Oct 2021, 08:20No. You keep making empty apologies and promises, you have done absolutely nothing.
I have not received any form of communication , nor has this issue been resolved after an entire week. You mention level of service where there is no service at all.
I have not received any form of communication , nor has this issue been resolved after an entire week. You mention level of service where there is no service at all.
AS
Almero S's update26 Oct 2021, 08:20
Reviewer Update
No. You keep making empty apologies and promises, you have done absolutely nothing.
I have not received any form of communication , nor has this issue been resolved after an entire week. You mention level of service where there is no service at all.
I have not received any form of communication , nor has this issue been resolved after an entire week. You mention level of service where there is no service at all.
Mondo's replyOfficial
26 Oct 2021, 16:35Good day,
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Mondo's reply26 Oct 2021, 16:35
Official
Good day,
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
AS
Almero S's updateReviewer Update
28 Oct 2021, 07:31More empty promises...
No call (or any form of communication) received, as publicly posted above.
And still, SIM is as dead as a Dodo.
No call (or any form of communication) received, as publicly posted above.
And still, SIM is as dead as a Dodo.
AS
Almero S's update28 Oct 2021, 07:31
Reviewer Update
More empty promises...
No call (or any form of communication) received, as publicly posted above.
And still, SIM is as dead as a Dodo.
No call (or any form of communication) received, as publicly posted above.
And still, SIM is as dead as a Dodo.
Mondo's replyOfficial
28 Oct 2021, 16:38Good day,
We do apologize for the inconvenience caused.
Kindly note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
Mondo's reply28 Oct 2021, 16:38
Official
Good day,
We do apologize for the inconvenience caused.
Kindly note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
AS
Almero S's updateReviewer Update
03 Nov 2021, 09:33Yet another failure.
The sim card is still dead.
I have received no communication, I tried calling and emailing both MTN and Mondo but you two companies seem to just not care.
Meanwhile I have this piece of junk laying in a drawer with a piece of plastic in it that cannot be used even as a coaster.
Look at this timeline:
08 Oct - Contract approved
19 Oct - Device delivered
03 Nov - SIM still not activated
By next week Monday it would have been a month since the contract was approved.
Let that sink in.
The sim card is still dead.
I have received no communication, I tried calling and emailing both MTN and Mondo but you two companies seem to just not care.
Meanwhile I have this piece of junk laying in a drawer with a piece of plastic in it that cannot be used even as a coaster.
Look at this timeline:
08 Oct - Contract approved
19 Oct - Device delivered
03 Nov - SIM still not activated
By next week Monday it would have been a month since the contract was approved.
Let that sink in.
AS
Almero S's update03 Nov 2021, 09:33
Reviewer Update
Yet another failure.
The sim card is still dead.
I have received no communication, I tried calling and emailing both MTN and Mondo but you two companies seem to just not care.
Meanwhile I have this piece of junk laying in a drawer with a piece of plastic in it that cannot be used even as a coaster.
Look at this timeline:
08 Oct - Contract approved
19 Oct - Device delivered
03 Nov - SIM still not activated
By next week Monday it would have been a month since the contract was approved.
Let that sink in.
The sim card is still dead.
I have received no communication, I tried calling and emailing both MTN and Mondo but you two companies seem to just not care.
Meanwhile I have this piece of junk laying in a drawer with a piece of plastic in it that cannot be used even as a coaster.
Look at this timeline:
08 Oct - Contract approved
19 Oct - Device delivered
03 Nov - SIM still not activated
By next week Monday it would have been a month since the contract was approved.
Let that sink in.
Mondo's replyOfficial
24 Nov 2021, 13:36Good day,
Please note that you MTN activation has been done.
Your query will now below closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Please note that you MTN activation has been done.
Your query will now below closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Mondo's reply24 Nov 2021, 13:36
Official
Good day,
Please note that you MTN activation has been done.
Your query will now below closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Please note that you MTN activation has been done.
Your query will now below closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team