1 reviews | Active since May 2017
NO custemer service because they never pick up their phones!
<p>For the third time today I have been on the phone waiting (over 30min) for any consultant to pick up the phone. Not even Vodacom can get through to your lines and you are an affiliate of them.</p> <p>I, unfortunately took out a contract with Mondo thinking i would have my goods delivered within 48 hours-the waybill number that was promised has still not been sent to me, and the request has been logged through Vodacom to Mondo with no feedback.</p> <p>I have even tried requesting a call back through your website ( still no call back)</p> <p>Your website boasts "best call centre" i think this should be changed to worst.</p> <p>I am appalled by the lack of service and cannot believe that Vodacom would affiliate themselves with Mondo.</p>
Good day Ashton,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Ashton,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
All I can do is laugh in frustration to your "official business reply" which seems to be automated.
The problem is that one CANNOT get through to your lines to follow up on anything!
How can you suggest that I contact you on the above number should I have any further queries when you do not answer?
Out of interest, I had googled complaints about Mondo today and tried the above number before I decided to air my rant.
I find your response pathetic in the least. There is no need to investigate any matter-call me so this can be resolved.
All I can do is laugh in frustration to your "official business reply" which seems to be automated.
The problem is that one CANNOT get through to your lines to follow up on anything!
How can you suggest that I contact you on the above number should I have any further queries when you do not answer?
Out of interest, I had googled complaints about Mondo today and tried the above number before I decided to air my rant.
I find your response pathetic in the least. There is no need to investigate any matter-call me so this can be resolved.
Hello Ashton, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Ashton, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Kimona Pillay was an absolute pleasure to deal with.
I will give her a 5 star rating for assisting me.
You have a real gem in Kimona Pillay.
Kimona Pillay was an absolute pleasure to deal with.
I will give her a 5 star rating for assisting me.
You have a real gem in Kimona Pillay.