No contract after care
Took out two contracts with Mondo 3 months ago with Telkom Mobile through Mondo. Up to now never received any statement and no payment was taken. Called them on 1 December and the say it is my responsibility to sort it out with Telkom. Why do they offer contracts but no customer care? Who will have to stand responsible if I get a R10 000 bill in a couple of months, when somebody initially wake up somewhere?
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Mondo's replyOfficial
02 Dec 2021, 09:05Hi Riaan,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132568
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132568
Regards,
The Mondo Team
Mondo's reply02 Dec 2021, 09:05
Official
Hi Riaan,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132568
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132568
Regards,
The Mondo Team