SS
Sthembiso S

1 reviews | Active since Sept 2017

21 Sept 2017, 10:46

No conclusive Feedback

I am now waiting for PROOF that the contract is cancelled, not just a word of mouth and I also want to know when money will be credited back into my account. Why is this process dragging for so long, can't I get a conclusive response and end this? I have been sending emails again and made a call but got a lady named Xoli, she was meant to pass the message to Christine. Kindly attend to this and lets have closure please.

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Replies (2)
Mondo
Mondo's reply21 Sept 2017, 11:08
Official

Good day Sthembiso,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

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Best regards,

Mondo
Mondo's reply20 Oct 2017, 14:42
Official

Hello Sthembiso

Thank you for allowing us to investigate your query. As per your email correspondence with Christine, your query has been resolved.

We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care

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Best regards,