1 reviews | Active since Sept 2012
No answer or help from MONDO marketing devision of Telkom
<p>I have already sent an email via 'live chat' on the buymondo.co.za website on Monday, 19/09/2016 and received no feedback. I have called the Customer Care line today and after 10 minutes of holding 'for the next available consultant' , gave up. I have sent an email ********** on Wednesday and still NO HELP.</p> <p> </p> <p><br />I received my package from Mondo on Monday after agreeing to a new contract with a consultant, Mohammed. (Unfortunately I don't have his surname) The deal he explained to me, included the following:</p> <p>Huawei Y5II phone, 2 SIM cards, LTE WIFI Router with the capability of connecting to up to 10 devices at up to 150mbps, with a total of 11GB of data. </p> <p>50minutes of airtime, sms's and calls to a dedicated Telkom number.</p> <p> </p> <p><br />The data I have asked several times about, as it was the only reason I agreed to the contract, was 10GB of data that I could use. Not data from a Telkom hotspot. I also asked the manager at the time of the call.</p> <p>I was called on the 12th of September at 2.06pm, 2.57pm and again 3.32pm, if they would care to trace the call and the recordings.</p> <p> </p> <p><br />As I have said, I received the package on Monday - 11.40, delivery time. I have only received the phone and two SIM cards. There was no router included, nor a contract of any sort emailed to me or included in the package. Since I haven't received the router or explanation of my contract I am not sure whether the data is also included.</p> <p> </p> <p><br />I haven't opened the phone packaging and would like to return it as the whole deal makes me feel uneasy. Unfortunately I can't get hold of any representative of Mondo and I have used all the possible Customer Care departments except Twitter....and now they have my bankdetails in order for them to make a monthly debit charge :(</p>
Good day Lauriza,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Lauriza,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day
My service and contract was stooped after I spoke to a client service operator from Mondo, Balungwi. I was told that I would receive a refund for the admin fee of R99 as all the information given to me at time of the sale was misleading. The phone and SIM cards were collected on the 26the of September.
Unfortunately the admin fee was not refunded. I have sent an email on the 3rd of October to ask what was going on and why I haven't received a refund but got no answer.
On Wednesday, 5 October I received an account from Telkom Mobile stating that I still have the pa ckage of a Smartplan 50 and a SmartInternet Top-up 500 to the amount of R220.27. What is going on here?I have cancelled the subscription, the phone and SIM cards have been collected and now I'm charged for the month's usage?
I have once again send an email and got no answer. PLEASE HELP! I can't pay for something that I don't have or even wanted.
Good day
My service and contract was stooped after I spoke to a client service operator from Mondo, Balungwi. I was told that I would receive a refund for the admin fee of R99 as all the information given to me at time of the sale was misleading. The phone and SIM cards were collected on the 26the of September.
Unfortunately the admin fee was not refunded. I have sent an email on the 3rd of October to ask what was going on and why I haven't received a refund but got no answer.
On Wednesday, 5 October I received an account from Telkom Mobile stating that I still have the pa ckage of a Smartplan 50 and a SmartInternet Top-up 500 to the amount of R220.27. What is going on here?I have cancelled the subscription, the phone and SIM cards have been collected and now I'm charged for the month's usage?
I have once again send an email and got no answer. PLEASE HELP! I can't pay for something that I don't have or even wanted.
Good day
On Wednesday, 5 October I received an account from Telkom Mobile stating that I still have the pa ckage of a Smartplan 50 and a SmartInternet Top-up 500 to the amount of R220.27. What is going on here?I have cancelled the subscription, the phone and SIM cards have been collected and now I'm charged for the month's usage? My bankaccount was debited with this amount and the order has not been cancelled.
This month, November, I have once again received a bill for the R138 for the package deal and my bank account has once again been debited. This is like *****ing money. I don't have the phone or SIM, it has been returned. My admin fee has been refunded after a complaint.
PLEASE HELP! I can't pay for something that I don't have or even wanted.
Good day
On Wednesday, 5 October I received an account from Telkom Mobile stating that I still have the pa ckage of a Smartplan 50 and a SmartInternet Top-up 500 to the amount of R220.27. What is going on here?I have cancelled the subscription, the phone and SIM cards have been collected and now I'm charged for the month's usage? My bankaccount was debited with this amount and the order has not been cancelled.
This month, November, I have once again received a bill for the R138 for the package deal and my bank account has once again been debited. This is like *****ing money. I don't have the phone or SIM, it has been returned. My admin fee has been refunded after a complaint.
PLEASE HELP! I can't pay for something that I don't have or even wanted.
Hello Lauriza, Thank you for allowing us to investigate your complaint. Your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Lauriza, Thank you for allowing us to investigate your complaint. Your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***