No Activation

I have placed an order for a new Telkom router contract with Mondo. My device was delivered on Wednesday 23 December. I received a sms stating that my sim will be activated within 24-48 hours. I then checked on Saturday 26 December and it has not yet been activated. I phoned Telkom (as Mondo was closed) and they then informed me that I have to give it a chance until Monday, 28 December. I checked on Monday and it was still not activated. This morning I phoned Mondo and they informed me that they have "technical difficulties" in their activation department. They don't know how long it will take the IT department to fix the problem. The lady that assisted me couldn't give me more info. I asked to speak to the activation department, but I can't. I then asked to speak to a manager that can give me more info, but the manager never answered and I had to hang up.

It is pathetic that I have been waiting almost a week for activation and that nobody can give me any information!! If I knew that I was going to have a struggle like this, I never would've taken out a contract with Mondo!!