DC
Dylan C
1 reviews | Active since Jan 2023
05 Jan 2023, 15:30
No Accountability taken for their own mistakes.
Disgusting. opened a new contact with a laptop, the wrong device was sent to me, requested for the correct device, they never send it to me, they just canceled the contract, I had to waist my own time returning the device, and my own airtime constantly calling them to rectify this issue, all I got was a sorry and no accountability for the mistake made by Mondo. if this was reversed and a customer made a mistake, it would cost them a lot of money to cancel and rectify the issue.
The mistake by the consultant was they gave me the incorrect specification of the device. to not take accountability for this mistake is against the consumer protection act. I will be submitting a complaint to the Gauteng Office of Consumer Affairs (GOCA). misleading a consumer and agreeing to a contract holds you accountable.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
05 Jan 2023, 15:39Good day Dylan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO324490
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO324490
Regards,
The Mondo Team
Mondo's reply05 Jan 2023, 15:39
Official
Good day Dylan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO324490
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO324490
Regards,
The Mondo Team
Mondo's replyOfficial
09 Jan 2023, 15:49Hi Dylan,
Trust you are well.
Please provide us with the return reference number that you would have received from the store at the point of return.
Reference number should begin with "IRMS******" or "1-**********".
Kindly note that we are unable to swap the device to the correct device, as your MTN contract is activated under the device you received.
A return and cancellation is required first. Once the device is returned to the MTN warehouse, and cancellation is done, you can apply for the device of your choice online or at an MTN store. Alternatively, we can send a sale callback request to our sales team.
Regards,
The Mondo Team
Mondo's reply09 Jan 2023, 15:49
Official
Hi Dylan,
Trust you are well.
Please provide us with the return reference number that you would have received from the store at the point of return.
Reference number should begin with "IRMS******" or "1-**********".
Kindly note that we are unable to swap the device to the correct device, as your MTN contract is activated under the device you received.
A return and cancellation is required first. Once the device is returned to the MTN warehouse, and cancellation is done, you can apply for the device of your choice online or at an MTN store. Alternatively, we can send a sale callback request to our sales team.
Regards,
The Mondo Team
Mondo's replyOfficial
06 Feb 2023, 11:51Good Day Dylan,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply06 Feb 2023, 11:51
Official
Good Day Dylan,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
DC
Dylan C's updateReviewer Update
03 Mar 2023, 15:14so my account was debited for the device which you have canceled, please explain.
DC
Dylan C's update03 Mar 2023, 15:14
Reviewer Update
so my account was debited for the device which you have canceled, please explain.
Mondo's replyOfficial
29 Mar 2023, 10:28Hi Dylan,
Trust you are well.
Thank you for the above response.
Please note that we have sent a credit request to MTN.
Once we receive an update, we will advise you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that we have sent a credit request to MTN.
Once we receive an update, we will advise you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply29 Mar 2023, 10:28
Official
Hi Dylan,
Trust you are well.
Thank you for the above response.
Please note that we have sent a credit request to MTN.
Once we receive an update, we will advise you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that we have sent a credit request to MTN.
Once we receive an update, we will advise you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
29 Mar 2023, 11:53Hi Dylan,
Trust you are well.
Please note that MTN has processed a credit to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has processed a credit to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply29 Mar 2023, 11:53
Official
Hi Dylan,
Trust you are well.
Please note that MTN has processed a credit to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has processed a credit to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Have a good day further.
Regards,
The Mondo Team
DC
Dylan C's updateReviewer Update
01 Aug 2023, 10:49Hi, this is ridiculous, I still have not yet received my credit, I have called the Mondo call center several times in the past few month, the story changes every time, i get the same response that it has been escalated and awaiting a response, how long is this going to take, i have spent more than an hour and a half in calls, at this rate its going to cost me more to try get my money back than what its worth.
DC
Dylan C's update01 Aug 2023, 10:49
Reviewer Update
Hi, this is ridiculous, I still have not yet received my credit, I have called the Mondo call center several times in the past few month, the story changes every time, i get the same response that it has been escalated and awaiting a response, how long is this going to take, i have spent more than an hour and a half in calls, at this rate its going to cost me more to try get my money back than what its worth.