Nivashan Maduray's Notable Service

<p>The past week has been a nightmare in terms of getting my data line registered on the Telkom network: On the IT systems it shows that the line has been provisioned and registered, but there is clearly something wrong at the network level in Telkom.</p> <p> </p> <p>After having spent hours trying to have this matter resolved and really pouring my frustration at Nivashan, he was patient enough to professionally handle my distressed call, and also offer to call me back on my line.</p> <p> </p> <p>We went through some troubleshooting to really establish the source of the problem. Even though Telkom said it will be "working on the matter", I doubt anyone would offer exemplary service like Nivashan because I was demanding to cancel the contract.</p> <p>Not only did he help me with the sim issues, but he gave me a heads up on the most common upsetting surprises that subscribers find themselves facing, such as uncapped limits. </p> <p>He further took a genuine interest in seeing the case resolved. Promised to cal and actually called, which 99,9% of the time you know you have been abandoned if you are promised a call.</p> <p> </p> <p>Thank you for offering a sincere and exceptional service Nivashan. </p> <p>I do hope Telkom attends to this SIM issue asap.</p> <p> </p>