CE
Conrad E
1 reviews | Active since Oct 2018
27 Jan 2022, 18:38
New sim activation - waiting 14 days and counting
Pathetic service. Have been waiting 14 days for a new Telkom sim to be activated. Informed the automatic sim activation failed but the team will manually activate it. Still waiting. Nobody comes back to you via the Whatsapp chat option. Useless bunch of no-nothings.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
27 Jan 2022, 18:44Good day,
Thank you for taking the time to write to us about your Telkom activation query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176207
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176207
Regards,
The Mondo Team
Mondo's reply27 Jan 2022, 18:44
Official
Good day,
Thank you for taking the time to write to us about your Telkom activation query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176207
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176207
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jan 2022, 10:49Hi Conrad,
Trust you are well.
Please note that an urgent activation request has been escalated to the Telkom activations team.
Once your SIM is activated, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent activation request has been escalated to the Telkom activations team.
Once your SIM is activated, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply28 Jan 2022, 10:49
Official
Hi Conrad,
Trust you are well.
Please note that an urgent activation request has been escalated to the Telkom activations team.
Once your SIM is activated, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent activation request has been escalated to the Telkom activations team.
Once your SIM is activated, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
CE
Conrad E's updateReviewer Update
28 Jan 2022, 12:13 The sad part about this is that it seems as though the better qualified staff are being used to apologise the whole time whereas those who need to deliver the service do not perform. It should be the other way around. Come on guys - teamwork makes the dream work.
CE
Conrad E's update28 Jan 2022, 12:13
Reviewer Update
The sad part about this is that it seems as though the better qualified staff are being used to apologise the whole time whereas those who need to deliver the service do not perform. It should be the other way around. Come on guys - teamwork makes the dream work.
Mondo's replyOfficial
28 Jan 2022, 14:03Hi Conrad,
Trust you are well.
Thank you for the above, we will address this with the relevant team.
As per your conversation with Mondo, please note that your Telkom sim has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above, we will address this with the relevant team.
As per your conversation with Mondo, please note that your Telkom sim has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply28 Jan 2022, 14:03
Official
Hi Conrad,
Trust you are well.
Thank you for the above, we will address this with the relevant team.
As per your conversation with Mondo, please note that your Telkom sim has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above, we will address this with the relevant team.
As per your conversation with Mondo, please note that your Telkom sim has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team