CF
CJ F
1 reviews | Active since Feb 2016
21 Jul 2023, 13:28
New phone turned to misery
I recently purchase phone and requested sim swap so I keep my number after via Monde.Now I am left with a phone and a deactivate number .Been contacting MTN but I’m told all is in order on their side while my number does,not work.Both new contract number and old one are not contactable.I have been transferred to different departments with no assistance .Been 2 days now since I can’t receive call can only do outgoing .Please help
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Mondo's replyOfficial
10 Aug 2023, 08:35Hi CJ Fortu,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO426824.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO426824.
Regards,
The Mondo Team
Mondo's reply10 Aug 2023, 08:35
Official
Hi CJ Fortu,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO426824.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO426824.
Regards,
The Mondo Team