RV
Rene V
1 reviews | Active since May 2019
03 May 2021, 09:27
New MTN Home Wi-Fi 100GB contract
I'm still on the fence with this SP - service erratic and intermittent to date and unable to get hold of customer services after hours - turnaround time unsatisfactory! Initial enquiry regarding coverage has still not been satisfactorily addressed and still have no confirmation that I have received the correct device as per the media advert for this contract.
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Replies (2)
Mondo's replyOfficial
03 May 2021, 10:01Good day Rene
Thank you for taking the time to contact us.
Our sincere apologies for the service you have recieved regarding your contract.
Kindly note your query has been escalated to a dedicated consultant who will be contacting you shortly.
Regards,
Mondo Team
Thank you for taking the time to contact us.
Our sincere apologies for the service you have recieved regarding your contract.
Kindly note your query has been escalated to a dedicated consultant who will be contacting you shortly.
Regards,
Mondo Team
Mondo's reply03 May 2021, 10:01
Official
Good day Rene
Thank you for taking the time to contact us.
Our sincere apologies for the service you have recieved regarding your contract.
Kindly note your query has been escalated to a dedicated consultant who will be contacting you shortly.
Regards,
Mondo Team
Thank you for taking the time to contact us.
Our sincere apologies for the service you have recieved regarding your contract.
Kindly note your query has been escalated to a dedicated consultant who will be contacting you shortly.
Regards,
Mondo Team
Mondo's replyOfficial
05 May 2021, 14:53Hi Rene,
As discussed with our consultant, please note that you would need to escalate your coverage query to MTN.
This query will be closed on Mondo's side.
Should you have any further queries please feel free to call or email our team.
Regards,
Mondo Team
As discussed with our consultant, please note that you would need to escalate your coverage query to MTN.
This query will be closed on Mondo's side.
Should you have any further queries please feel free to call or email our team.
Regards,
Mondo Team
Mondo's reply05 May 2021, 14:53
Official
Hi Rene,
As discussed with our consultant, please note that you would need to escalate your coverage query to MTN.
This query will be closed on Mondo's side.
Should you have any further queries please feel free to call or email our team.
Regards,
Mondo Team
As discussed with our consultant, please note that you would need to escalate your coverage query to MTN.
This query will be closed on Mondo's side.
Should you have any further queries please feel free to call or email our team.
Regards,
Mondo Team