GV
Gertruida V
1 reviews | Active since Aug 2021
26 Aug 2021, 14:53
New applications wrong diveries no follow up on service
2 applications 7 days phoned to confirm phone with contract nobody can assist or verify deliver phone today wrong phone calling for hours no response emails no response after service poor if they want the deal they phone every 19 seconds after service gone with the wond
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Replies (2)0
Replies (2)
Mondo's replyOfficial
26 Aug 2021, 14:57Hi Gertruida,
Thank you for taking your time to write to us about your MTN delivery enquiry.
We sincerely apologize for the level of service you have received.
Kindly note your query RCO133057 has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team
Thank you for taking your time to write to us about your MTN delivery enquiry.
We sincerely apologize for the level of service you have received.
Kindly note your query RCO133057 has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team
Mondo's reply26 Aug 2021, 14:57
Official
Hi Gertruida,
Thank you for taking your time to write to us about your MTN delivery enquiry.
We sincerely apologize for the level of service you have received.
Kindly note your query RCO133057 has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team
Thank you for taking your time to write to us about your MTN delivery enquiry.
We sincerely apologize for the level of service you have received.
Kindly note your query RCO133057 has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team
Mondo's replyOfficial
27 Aug 2021, 08:47Hi Gertruida,
Trust you are well.
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Please note that you may re-apply for a data deal after 30 days.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Please note that you may re-apply for a data deal after 30 days.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply27 Aug 2021, 08:47
Official
Hi Gertruida,
Trust you are well.
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Please note that you may re-apply for a data deal after 30 days.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Please note that you may re-apply for a data deal after 30 days.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team