MW
Michael W

1 reviews | Active since Sept 2011

27 Jan 2021, 14:09

Never trust Mondo

I was contacted by a telemarketer under the guise of a vodacom agent "rewarding" me for my 16 years that i have been with vodacom.

I was offered a new contract for a Mecer Guru Pro @ R399 per month. I quickly googled the device whilst on the call and I accepted the offer, as I was i in the market for a new tablet as it were.

The device arrived and was truly one of the worst devices i have ever used. I was astounded that it is a Mecer product. Be that as it may, I opted to have the device returned and then contacted them about same.

They "cancelled" the contract and assured me ram will be contacting me and collection will be arranged. This was more than a week ago. Ram has not contacted me. In the mean time I have contaced Mondo about 5 times and they keep on assuring me that ram will collect and that the contract is cancelled.

According to vodacom i will be charged for this contract even though ive cancelled and mondo has FAILED to arrange a timeous collection. I want this device collected.

This company has yet again showed me that you NEVER trust telemarketers. Never ever. Horrible company. Horrible service.

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Replies (4)
Mondo
Mondo's reply27 Jan 2021, 14:11
Official
Hi Michael,  Many thanks for reaching out to us. We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business.  We have escalated your complaint to the necessary department, and this will be investigated.  In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.  Your Case Number is: #RCO19341 Many thanks, 

The Mondo Team
Mondo
Mondo's reply27 Jan 2021, 16:15
Official
Hi Michael,  As discussed with our consultant, we have escalated your collection request for the collection reference number to be generated.

Once this is generated we will escalate to Ram Couriers for an urgent collection.

We will revert with feedback on the status of this collection and cancellation.

Many thanks, 

The Mondo Team 
Mondo
Mondo's reply28 Jan 2021, 13:33
Official
Hi Michael,  We have escalated the collection request to higher management at Ram Couriers.

Our team will revert with feedback.

Many thanks, 

The Mondo Team 
Mondo
Mondo's reply05 Feb 2021, 13:40
Official
Hi Michael,  Thank you for taking allowing Kim to assist with your query.

Your package has been returned and the cancellation has been submitted. 

Your query is now resolved.

Should you have any further queries please feel free to call or email our team.

Many thanks, 

The Mondo Team