HP
Heidi P

1 reviews | Active since Feb 2021

11 Feb 2021, 15:24

Never take an upgrade from Vodacom.

Smangele *** you were very friendly on the phone. However, the problem was not resolved and the email address you provided does not work. So, thanks for nothing. And to be clear, this is actually about Vodacom. Who sells me an upgrade under false pretence and then send me from pillar to post (ma'am, you should speak to Vodacom. But I called Vodacom. Yes but now you are speaking to Rewards, or Mondo, or whatever. But I didn't call you. Ma'am, I can't help you). *******. ****************.

0
Replies (3)
Mondo
Mondo's reply11 Feb 2021, 15:49
Official
Hi Heidi ,

We sincerely apologise for the service you have received regarding your upgrade query. This is not the type of feedback we like to receive from our valued customers.

Kindly note your query has been assigned to a dedicated consultant who will be contacting you shortly.

Regards,

Mondo Team
Mondo
Mondo's reply16 Feb 2021, 15:08
Official
Hi Heidi  ,

Kindly note we have attempted contacting you for feedback on your query however your number was not available.

Please note further attempts will be made to contact you.

Regards,

Phindile 
Mondo
Mondo's reply24 Feb 2021, 08:54
Official
Good day Helena  Trust you are well.  Kindly note we have attempted contacting you however number was not available.  Please note the order you queried has been cancelled as per the system.  This query is nor closed. Have a lovely day further. 

Regards, Mondo Team