JS
Jeffrey S
1 reviews | Active since Aug 2021
18 Aug 2021, 14:26
Never got paid my money back since even now
They promised to pay me my money last week Friday but still waiting
Helpful (0)
Replies (2)0
Replies (2)JS
Jeffrey S's updateReviewer Update
19 Aug 2021, 15:04Thanks mondo just paid my money back, the reason to pay me back is that i must stay in the contract because they given me the wrong contract so they need me to keep this contract continuing paying them every month with this unhappy contract, usually they don't refund me but i don't know what the are doing because i have more than 7 months in a wrong contract and i was paying R149 per month for what i didn't apply for, so now they called me and said to me i have 2 options to choose to cancel the contract or to give me R470 to keep their contact, so i decided to take this R470 because to start a fresh applying for the new contract it will be difficult for me, so the thing it i don't know they will solve my problem as was given the wrong contract or because i accepted this R470 then i will keep on paying R149 for only 10Gb and i was app**** 20Gb and 20GB is R149, and they given me 10GB of 5Gb day and 5GB night wich means i need 20 GB of 10GB days and 10GB night, so i don't know maybe they given me this money to continuing suffer me to pay big money for small things well other pay what i pay for the right things so i pay this money for wrong things, i would be happy if they pay me this money and also solve my problem and give me what i was applying for
Thanks to Hellopeter group, and i learned always when i need to by something online i will check the review on Hellopeter so that i may see if i am buying from the good company or wrong company
Thanks to Hellopeter group, and i learned always when i need to by something online i will check the review on Hellopeter so that i may see if i am buying from the good company or wrong company
JS
Jeffrey S's update19 Aug 2021, 15:04
Reviewer Update
Thanks mondo just paid my money back, the reason to pay me back is that i must stay in the contract because they given me the wrong contract so they need me to keep this contract continuing paying them every month with this unhappy contract, usually they don't refund me but i don't know what the are doing because i have more than 7 months in a wrong contract and i was paying R149 per month for what i didn't apply for, so now they called me and said to me i have 2 options to choose to cancel the contract or to give me R470 to keep their contact, so i decided to take this R470 because to start a fresh applying for the new contract it will be difficult for me, so the thing it i don't know they will solve my problem as was given the wrong contract or because i accepted this R470 then i will keep on paying R149 for only 10Gb and i was app**** 20Gb and 20GB is R149, and they given me 10GB of 5Gb day and 5GB night wich means i need 20 GB of 10GB days and 10GB night, so i don't know maybe they given me this money to continuing suffer me to pay big money for small things well other pay what i pay for the right things so i pay this money for wrong things, i would be happy if they pay me this money and also solve my problem and give me what i was applying for
Thanks to Hellopeter group, and i learned always when i need to by something online i will check the review on Hellopeter so that i may see if i am buying from the good company or wrong company
Thanks to Hellopeter group, and i learned always when i need to by something online i will check the review on Hellopeter so that i may see if i am buying from the good company or wrong company
Mondo's replyOfficial
25 Aug 2021, 12:28Hi Jeffrey,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129434
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129434
Regards,
The Mondo Team
Mondo's reply25 Aug 2021, 12:28
Official
Hi Jeffrey,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129434
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129434
Regards,
The Mondo Team
