LP
Llewellyn P
1 reviews | Active since Mar 2011
10 Jan 2023, 13:11
Never do an upgrade with MONDO
Please do not ever accept an upgrade from Mondo, or do any business with them.
I was contacted by Mondo in July 2022 and I was advised by a Mondo agent that I am due for an upgrade.
Turns out I wasn't due for an upgrade, MTN proceeded to Cut my line and list me on ICT for non-payment as I was charged with an early upgrade fee of R8000.00.
When I finally got hold of Mondo the accepted fault, it has been going since September (5 months now) where they struggle to reverse the upgrade as they want me to pay for the device charges after THEY accepted the fault.
Mondo needs to reverse the upgrade and pay the penalty to MTN.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
10 Jan 2023, 13:15Good day Llewellyn,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO277793
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO277793
Regards,
The Mondo Team
Mondo's reply10 Jan 2023, 13:15
Official
Good day Llewellyn,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO277793
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO277793
Regards,
The Mondo Team
LP
Llewellyn P's updateReviewer Update
10 Jan 2023, 13:39Believe it or not dear Mondo Team,
I hear that "Please note that we have escalated your quesry..." possibly twice a month since the first time I called in, in September 2022, it is 5 months since and still get the same.
I hear that "Please note that we have escalated your quesry..." possibly twice a month since the first time I called in, in September 2022, it is 5 months since and still get the same.
LP
Llewellyn P's update10 Jan 2023, 13:39
Reviewer Update
Believe it or not dear Mondo Team,
I hear that "Please note that we have escalated your quesry..." possibly twice a month since the first time I called in, in September 2022, it is 5 months since and still get the same.
I hear that "Please note that we have escalated your quesry..." possibly twice a month since the first time I called in, in September 2022, it is 5 months since and still get the same.
Mondo's replyOfficial
10 Jan 2023, 14:53Hi Llewellyn,
Trust you are well.
As discussed with the Mondo team, earlier, a request has been sent to the MTN team.
Regards,
The Mondo Team
Trust you are well.
As discussed with the Mondo team, earlier, a request has been sent to the MTN team.
Regards,
The Mondo Team
Mondo's reply10 Jan 2023, 14:53
Official
Hi Llewellyn,
Trust you are well.
As discussed with the Mondo team, earlier, a request has been sent to the MTN team.
Regards,
The Mondo Team
Trust you are well.
As discussed with the Mondo team, earlier, a request has been sent to the MTN team.
Regards,
The Mondo Team
Mondo's replyOfficial
30 Jan 2023, 10:34Hi Llewellyn,
Trust you are well.
Please note that a credit has been passed to your account.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that a credit has been passed to your account.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply30 Jan 2023, 10:34
Official
Hi Llewellyn,
Trust you are well.
Please note that a credit has been passed to your account.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that a credit has been passed to your account.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team