CS
Christa S

1 reviews | Active since Oct 2016

22 Nov 2017, 12:59

NEVER CONSIDER MONDO! EVER!!

Below was my previous complaint. This is the 4th complaint. Funny how they only respond when you complain on Hello Peter, emailing them directly or calling you just get ignored. After my previous complaint, the device was collected, never received a refund for the R376.14 but they did refund the other debit orders. Now i keep getting sms's saying that my account is overdue and it will be handed over. I phoned telkom and they said this contract was never cancelled!!!!!! this AFTER Mondo promised the contract was cancelled. I am now fed-up with this company and will take legal action!!! This is going to cause a bad credit rating for me and I WILL claim damages against Mondo!!!

This company is pathetic, anyone even considering taking a contract with them DONT. So after 4 months of fighting and confirmation from Mondo that they cancelled a contract that I will be refunded, they again deducted an amount of R376.14 from my account. This company will ***** your money and they dont help at all!! They admitted they made a mistake and they have called me for the last 4 months apologising and promising they will refund me. Now they owe me R1022.08 and just keeps deducting from my account. They pass the buck and says it is telkom but the contract is with them not with Telkom. I have sent 10 emails since 5 October to a consultant that promised to sort this out, but now I am just ignored.

0
Replies (3)
Mondo
Mondo's reply22 Nov 2017, 13:15
Official

Good day Christa

We understand your frustration and can assure you we will resolve this matter as soon as possible.

Allow us some time to look into this matter as there is an agreed turn around times with our Partners in cancelling contracts. Our records indicate this request was actioned, however, we will investigate and revert with feedback.

Your query has been prioritised and we apologise for the inconvenience caused.

Regards,

Mondo Team

Best regards,

Mondo
Mondo's reply27 Nov 2017, 15:21
Official

Good day Christa,

As per your discussion with Kim, a follow up has been done with the Telkom billing department to advise them that all debits need to be stopped.

We will keep you updated on the progress of this.

Mondo Team

***

Best regards,

Mondo
Mondo's reply12 Dec 2017, 11:12
Official

Good day Christa,

As discussed, Telkom billing department have advised that they have stopped all debits on your account.

If you do require any further assistance, please do not hesitate to make contact with us.

Kind regards,
Mondo Team
***

Best regards,