Hellopeter
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1 reviews | Active since May 2014

26 Apr 2022, 04:13

Never Cancelled contract

I am dissappointed... i have cancelled my contract and even provided with the IRMS number but I get money ****** on my account ? They never respond or call back their customer service poor infact big skelems as long they have sales thats it. I want my money back please

0
Replies (7)
Mondo
Mondo's reply26 Apr 2022, 09:19
Official
Good day Olwethu,
 
Thank you for taking the time to write to us about your MTN cancellation query.

We sincerely apologize for the level of service you have received.

Please note that your query has been sent to the relevant department for urgent assistance.

Once cancellation is done and a credit will be passed and you will be advised accordingly.
 
Your Case Number is: RCO203457
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply03 May 2022, 15:55
Official
Hi Olwethu,

Trust you are well.

Please note that your cancellation is currently in progress.

We will advise you, once the cancellation is done.

Regards,

The Mondo Team
's update18 May 2022, 20:15
Reviewer Update
This issue has not been fixed. Only now im being billed for cancellation. Why is that when everything on my side i did it on time? Guys please stop ******** people because this literally a ****. First you wanted me to pay for service that i dont have. Been following up for the cancellation and now that it is happening i must pay for what ? Why would i be liable or penalized for something that is not my faut? You clearly state that product should be returned within 10 after delivery and i did just that worst of all i wanted to upgrade to uncapped thanks God ive seen how you treat your clients.
Please this must be fixed before my money gets ****** on my account.
Mondo
Mondo's reply24 May 2022, 09:29
Official
Hi Olwethu,

Trust you are well.

Please note that your MTN cancellation has been done and credit will reflect in your account in your next invoice.

You may contact MTN on 083135 or *** for further queries regarding credit.

MTN Credit Reference Number: ***

Your query has been resolved and will now be closed.

Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Mondo Team
's update26 May 2022, 07:58
Reviewer Update
So why there is still money deducted on my account people?
Mondo
Mondo's reply26 May 2022, 14:22
Official
Hi Olwethu,

Please note that you may contact the MTN billing team for further assistance regarding your debits and credit.

Regards,

The Mondo Team
Mondo
Mondo's reply16 Nov 2022, 11:52
Official
Good Day Olwethu,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team