PP
Pontsho P

1 reviews | Active since Oct 2013

04 Aug 2019, 18:27

Never buy anything from mondo

Advise never buy anything from mondo. I bought a contract from mondo vodacom 10GB data but had problems with coverage I was told to go do a sim swap then was told the sim was 100 I canceled the whole thing, I was supposed to pay for the data used, I had money in my account all along but money was never collected from my account surprisingly when I checked my credit score on the 1st I'm down by 32 points and reason was due to non payment. I called vodacom they said they don't have my account details that's why they couldn't debit and now it's my fault how the **** would I take a contract without an account number sort out your mess and it takes months to get 32 points on your score and you guys just take it in a minute just like that

0
Replies (7)
Mondo
Mondo's reply05 Aug 2019, 08:31
Official
Good Day Pontsho,

Thank you for raising your query with us.
Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply06 Aug 2019, 15:51
Official
Good day Ponstho, Trust you are well. Please note that we have attempted contacting you regarding the above query however, we haven’t been successful. Kindly respond to our email to advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply07 Aug 2019, 16:19
Official
Good day Ponstho, Kindly note your contract is cancelled and your query is resolved.

Please feel free to email us or call us should you have any further queries.

Kind Regards, 

Mondo Team 
PP
Pontsho P's update07 Aug 2019, 18:18
Reviewer Update
The person you sent to contact me is assisting with a query I don't know. So ***********
PP
Pontsho P's update07 Aug 2019, 18:20
Reviewer Update
I'm not querying my contract cancelation I'm saying vodacom did not deduct money from my account and listed me as a bad payer and when I called them they said thet did not have my account which is stupid. How would I take a contact without giving an account
PP
Pontsho P's update07 Aug 2019, 18:21
Reviewer Update
Some of us have work to do you can't just call as you please at least ask for convinient times. If you don't want to resolve my queries leave it . Because it's been over a week now
Mondo
Mondo's reply12 Jan 2023, 11:34
Official