ZZ
Zanele Z
1 reviews | Active since May 2021
31 Jan 2022, 12:52
Never answer a call from Mondo or Vodacom
If possible would give 0 stars for misleading old people. My mom got a call from Mondo, she is using vodacom contract this guy promised my mom data for R8 on top of the package she is getting. Boom on the 1st of December the package was completely changed now she is paying a lot of money. I called they said after investigation it was found that my mother agreed to a migration when asking for recording was sent to vodacom shop. I get to vodacom shop they say they can't assist with call recording. Why is it hard to send the customer the recording of the call been calling several time been told migration can't be canceled nor reversed but why, who gave you permission. This thing of taking a contract with Vodacom and being called by mondo its bull**** I must say. Advise people if you get a call from vodacom or mondo do not say anything because after a call you will be migrated, upgraded without your permission
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
31 Jan 2022, 13:07Hi Zanele,
Trust you are well.
Thank you for taking your time to write to us about your mom's Vodacom enquiry.
Kindly provide us with the number in question, as well as your mom's contact number, as we will need to contact the account holder directly.
We do apologize for the inconvenience caused.
Case No: RCO177271
Regards,
The Mondo Team
Trust you are well.
Thank you for taking your time to write to us about your mom's Vodacom enquiry.
Kindly provide us with the number in question, as well as your mom's contact number, as we will need to contact the account holder directly.
We do apologize for the inconvenience caused.
Case No: RCO177271
Regards,
The Mondo Team
Mondo's reply31 Jan 2022, 13:07
Official
Hi Zanele,
Trust you are well.
Thank you for taking your time to write to us about your mom's Vodacom enquiry.
Kindly provide us with the number in question, as well as your mom's contact number, as we will need to contact the account holder directly.
We do apologize for the inconvenience caused.
Case No: RCO177271
Regards,
The Mondo Team
Trust you are well.
Thank you for taking your time to write to us about your mom's Vodacom enquiry.
Kindly provide us with the number in question, as well as your mom's contact number, as we will need to contact the account holder directly.
We do apologize for the inconvenience caused.
Case No: RCO177271
Regards,
The Mondo Team
Mondo's replyOfficial
21 Feb 2022, 15:37Hi Zanele,
Trust you are well.
Due to no response to our previous email, kindly note that the above query will now be closed.
Kindly contact us on *** or send an email to ***, for further assistance.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our previous email, kindly note that the above query will now be closed.
Kindly contact us on *** or send an email to ***, for further assistance.
Regards,
The Mondo Team
Mondo's reply21 Feb 2022, 15:37
Official
Hi Zanele,
Trust you are well.
Due to no response to our previous email, kindly note that the above query will now be closed.
Kindly contact us on *** or send an email to ***, for further assistance.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our previous email, kindly note that the above query will now be closed.
Kindly contact us on *** or send an email to ***, for further assistance.
Regards,
The Mondo Team
ZZ
Zanele Z's updateReviewer Update
21 Feb 2022, 16:23- Sorry for late reply my mother went to vodacom again few days back and after countless calls still no assistance, fighting a loosing battle of getting a recording and for it to be reverse *** if possible someone who speaks Zulu to call her to avoid any miscommunication. Thank you
ZZ
Zanele Z's update21 Feb 2022, 16:23
Reviewer Update
- Sorry for late reply my mother went to vodacom again few days back and after countless calls still no assistance, fighting a loosing battle of getting a recording and for it to be reverse *** if possible someone who speaks Zulu to call her to avoid any miscommunication. Thank you
Mondo's replyOfficial
22 Feb 2022, 15:36Hi Zanele,
Please note that the above number is invalid.
Kindly reconfirm contact number.
Regards,
The Mondo Team
Please note that the above number is invalid.
Kindly reconfirm contact number.
Regards,
The Mondo Team
Mondo's reply22 Feb 2022, 15:36
Official
Hi Zanele,
Please note that the above number is invalid.
Kindly reconfirm contact number.
Regards,
The Mondo Team
Please note that the above number is invalid.
Kindly reconfirm contact number.
Regards,
The Mondo Team
ZZ
Zanele Z's updateReviewer Update
22 Feb 2022, 15:50+*** Maggie Zwane alternative +***
ZZ
Zanele Z's update22 Feb 2022, 15:50
Reviewer Update
+*** Maggie Zwane alternative +***
Mondo's replyOfficial
31 May 2022, 09:26Hi Zanele,
Trust you are well.
Please note that an investigation was logged to have the sale call recording assessed, as per the call, the agent advised the account holder correctly of the deal, and feedback was provided to the account holder earlier this year.
Should you require the sale call recording, you and the account holder may follow the below.
The above query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that an investigation was logged to have the sale call recording assessed, as per the call, the agent advised the account holder correctly of the deal, and feedback was provided to the account holder earlier this year.
Should you require the sale call recording, you and the account holder may follow the below.
- Visit your nearest Vodacom Direct Store
- Whilst at the store, contact us on ***
- Our customer care team will request to speak to the store consultant after authentication with the account holder is done
- Once our team speaks to the store consultant, an email with the call recording will be sent to store
The above query will now be closed.
Regards,
The Mondo Team
Mondo's reply31 May 2022, 09:26
Official
Hi Zanele,
Trust you are well.
Please note that an investigation was logged to have the sale call recording assessed, as per the call, the agent advised the account holder correctly of the deal, and feedback was provided to the account holder earlier this year.
Should you require the sale call recording, you and the account holder may follow the below.
The above query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that an investigation was logged to have the sale call recording assessed, as per the call, the agent advised the account holder correctly of the deal, and feedback was provided to the account holder earlier this year.
Should you require the sale call recording, you and the account holder may follow the below.
- Visit your nearest Vodacom Direct Store
- Whilst at the store, contact us on ***
- Our customer care team will request to speak to the store consultant after authentication with the account holder is done
- Once our team speaks to the store consultant, an email with the call recording will be sent to store
The above query will now be closed.
Regards,
The Mondo Team
ZZ
Zanele Z's updateReviewer Update
01 Jun 2022, 12:15As per response above. My mother went to vodacom shop several times called vodacom and mondo while at the store she was told they do not send recordings . The endless calls to call Centre and back and forth to the store its frustrating.
You may close the ticket we will continue paying for the new package however we are not happy with your service
You may close the ticket we will continue paying for the new package however we are not happy with your service
ZZ
Zanele Z's update01 Jun 2022, 12:15
Reviewer Update
As per response above. My mother went to vodacom shop several times called vodacom and mondo while at the store she was told they do not send recordings . The endless calls to call Centre and back and forth to the store its frustrating.
You may close the ticket we will continue paying for the new package however we are not happy with your service
You may close the ticket we will continue paying for the new package however we are not happy with your service
Mondo's replyOfficial
10 Jun 2022, 15:24Hi Zanele,
We do apologize for the above.
When you are at the store, you may contact us immediately and we will send the call to the store.
Kindly note that it must be a Vodacom Direct Store.
Should you require to cancel the line, you may contact the Vodacom Cancellations Team on ***.
Regards,
The Mondo Team
We do apologize for the above.
When you are at the store, you may contact us immediately and we will send the call to the store.
Kindly note that it must be a Vodacom Direct Store.
Should you require to cancel the line, you may contact the Vodacom Cancellations Team on ***.
Regards,
The Mondo Team
Mondo's reply10 Jun 2022, 15:24
Official
Hi Zanele,
We do apologize for the above.
When you are at the store, you may contact us immediately and we will send the call to the store.
Kindly note that it must be a Vodacom Direct Store.
Should you require to cancel the line, you may contact the Vodacom Cancellations Team on ***.
Regards,
The Mondo Team
We do apologize for the above.
When you are at the store, you may contact us immediately and we will send the call to the store.
Kindly note that it must be a Vodacom Direct Store.
Should you require to cancel the line, you may contact the Vodacom Cancellations Team on ***.
Regards,
The Mondo Team