Need to improve on the customer service to vodacom

Item: Mondo
Rating: 3
Author: zaheer K

Need to disclose the terms and make customers aware of what they are signing up for and not only focus on a new sales

Helpful (0)

Replies (3)

Mondo's replyOfficial

08 Jan 2021, 09:59

Hi Zahier,

We have received your query,

Kindly note that one of our dedicated consultants will be in contact with you.

Regards

The Mondo Team

Mondo's reply08 Jan 2021, 09:59

Official

Hi Zahier,

We have received your query,

Kindly note that one of our dedicated consultants will be in contact with you.

Regards

The Mondo Team

Mondo's replyOfficial

08 Jan 2021, 10:09

Hi Zahier,

Please note that we have logged a call assessment for the above dispute raised.

We will revert with feedback.

Regards

The Mondo Team

Mondo's reply08 Jan 2021, 10:09

Official

Hi Zahier,

Please note that we have logged a call assessment for the above dispute raised.

We will revert with feedback.

Regards

The Mondo Team

Mondo's replyOfficial

08 Jan 2021, 12:30

Hi Zahier,

As discussed with Kim, the query has been found in your favor.

We have made arrangements to credit your Vodacom account.

Your query is now resolved.

Should you have any further queries please feel free to call or email us.

Regards

The Mondo Team

Mondo's reply08 Jan 2021, 12:30

Official