Need feedback on outstanding device

I received two follow up calls from Mondo post the initial complaint I posted on HP last month.

The last call I received was on Friday, when I was advised that I'd possibly be getting a router this week. I was also advised that I'd be reimbursed the admin fee I paid about a month ago, this has not happened as yet.

I'm sending this message to find out as to whether I'll indeed be getting the router this week. Should this no longer be a possibility, I'd like to cancel the contract taken up for this product.

Looking forward to getting feedback on the above mentioned.

Regards, Tshepo